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unable to set up email address

rubytuesday17
Newbie
Posts: 6
Registered: 26-08-2014

unable to set up email address

I am not very computer user friendly but when I switched to Plus net from BT I have been using my BT email on the BT site. BT now tell me I can no longer use BT email. I have tried several times to set up an email address on PlusNet with no success.
I have followed the guides but keep getting a Portal.net with a blank page.
I us I.E as my way to get email with BT as my homepage.
I need someone to talk me through it as I loose my BT email on Monday, they gave 2 days warning!
I would like to keep the same email address I had with BT if possible but if not I have a new one I want to use .
Please some one help a non computer person get email.
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: unable to set up email address

If you didn't request an email address when you signed up it is possible that the facility wasn't activated
If you go to here https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings (login required and probably you need to allow cookies) and then click on Manage My Mail
Do you see something like this picture
If you do then click on Mailboxes - are there any set up
rubytuesday17
Newbie
Posts: 6
Registered: 26-08-2014

Re: unable to set up email address

Does not work . It asks me to log into webmail , but any details I put in are refused.  Login refused.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: unable to set up email address

That link shouldn't take you anywhere near webmail
Can we go back a step
Go to here
https://portal.plus.net/my.html?memberheader=myaccount
Then click on Manage My Mail under Email Settings
What do you get
rubytuesday17
Newbie
Posts: 6
Registered: 26-08-2014

Re: unable to set up email address

It goes to a blank page as before when I tried. It says Portal plus net.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: unable to set up email address

In which case I can only assume that the email service hasn't been enabled
The only way this can be fixed before Monday is to phone in - at least the queue is dropping a bit but it will still be a long wait I am afraid
Community Gaffer
Community Gaffer
Posts: 13,152
Thanks: 926
Fixes: 77
Registered: 04-04-2007

Re: unable to set up email address

Looks like you managed to get through to us and sort things out? Let me know if you're still having problems with anything.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵