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unable to send emails

smurphy
Newbie
Posts: 4
Thanks: 1
Registered: 27-11-2017

unable to send emails

Hi, just joined plusnet but having problems sending mail from any mail program, webmail works fine. When I try to send through outlook the password box keeps popping up and doesn`t accept the password, I have setup smtp authorisation and using my username and password as I am not yet on plusnet connection, SSL is off, I have the same problem with the secondary email I set up. Any help would be greatly appreciated.

Thanks

Steven

 

3 REPLIES
smurphy
Newbie
Posts: 4
Thanks: 1
Registered: 27-11-2017

Re: unable to send emails

ahh just read on another thread my connection needs to be up and running before I can send emails.

Superuser
Superuser
Posts: 9,655
Thanks: 1,060
Fixes: 59
Registered: 06-04-2007

Re: unable to send emails

Yes, that's correct - you are not allowed to use SMTP authentication until your broadband service goes live. You need to use webmail or the SMTP server of your current broadband service provider.

David
Plusnet Help Team
Plusnet Help Team
Posts: 8,324
Thanks: 2,528
Fixes: 413
Registered: 21-04-2017

Re: unable to send emails

Hi Steven.

 

ahh just read on another thread my connection needs to be up and running before I can send emails.

Mystery solved. Smiley

 

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 Anoush Mortazavi
 Plusnet Help Team