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unable to send emails from USA

Grafter
Posts: 45
Thanks: 4
Registered: ‎15-01-2008

unable to send emails from USA

in USA and get a server time out message when trying to send emails, able to receive OK. Have checked settings,

Finding it really frustrating to navigate the site and raise a ticket, hence posting this message. All suggestions gratefully received. 

3 REPLIES 3
All Star
Posts: 2,018
Thanks: 232
Fixes: 24
Registered: ‎02-08-2007
Grafter
Posts: 45
Thanks: 4
Registered: ‎15-01-2008

Re: unable to send emails from USA

thanks, I'm using Outlook for Mac 2011 so I get a different set of menus that do not include a way of switching on STMP authentication unless I'm missing something obvious, 

Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: unable to send emails from USA

Hi @outinthesticks,

There should be an option on your client to set the SMTP server authentication details manually, which should be the username and password for your account. I am sorry that I can't direct you to the exact place on your client where you can change these settings as they are all set out differently.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team