struggling with redirects
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- Re: struggling with redirects
struggling with redirects
01-09-2014 10:00 PM
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There would be one (my wife's) that I wouldn't want to change, but my original one (alias??) and the one I set up I do.
I tried searching but just got more confused.
Can somebody give me an idiot proof way to redirect both addresses - I suppose the alias one is less important (if it's difficult) as only Plusnet account info ever goes there?
Re: struggling with redirects
04-09-2014 5:39 PM
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e.g. if you have a mailbox called 'bob' then you cannot then create a redirect for that address without first deleting the mailbox.
Note that the deletion of a mailbox will delete any received email for that address that's still on Plusnet's servers.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: struggling with redirects
04-09-2014 7:40 PM
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The key phrase was 'idiot proof' ?
When I look at my list there's 4, one from my sign on name so lets say its fred, I've got the following...
postmaster@fred but next door it says the address is fred@fred which it says is the alias?
glencoe@fred.plus.com
enterprise@fred.plus.com
fred@plus.com which it says is the default
so can I make all of them except enterprise go to my sky account, and if so how?
Re: struggling with redirects
09-09-2014 5:33 PM
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Quote from: stewarta13wsb so can I make all of them except enterprise go to my sky account, and if so how?
Right, using the naming convention from the preceding post, you currently have three mailboxes:
1. The default mailbox that is accessed using 'fred' as the username. This collects email addressed to a postmaster alias as well:
postmaster@fred.plus.com --> Default mailbox
fred@fred.plus.com
2. A second mailbox accessed using the username 'fred+glencoe'. This receives email addressed to:
glencoe@fred.plus.com --> Glencoe mailbox
3. A third mailbox accessed using the username 'fred+enterprise'. This receives email addressed to:
enterprise@fred.plus.com --> Enterprise mailbox
You're only concerned with the first two, so we'll ignore the third.
As mentioned previously, a mailbox and a redirect *cannot coexist* so first step is to delete the 'fred' and 'glencoe' mailboxes.
For the 'glencoe' mailbox this should be fairly simple by clicking the 'delete' hyperlink next to the mailbox on the 'Mailboxes' tab here. (this will delete any email currently on the server for this mailbox)
For the 'fred' mailbox, you'll notice there's no 'delete' option? This is because it's the default mailbox. You'll need to rename it instead by clicking the 'rename' hyperlink. Call it 'fred1' or something like that (this does not delete any email from the server). The 'postmaster' alias will be automatically updated to point to the new 'fred1' address.
You are now in a position where you can create redirects to the Sky email account. To do this, click the 'Redirects' tab, add a new redirect and enter 'fred' as the redirect name, and the Sky address as the destination address. Repeat the process for the 'glencoe' mailbox.
The last step is to change the 'postmaster' alias to a third redirect to your Sky address. Now I know that this used to be possible simply by creating a redirect to override the alias but I'm getting errors now when I try doing that on my own account
If you're not to bothered about the postmaster alias then I'd leave things at that and just make sure we have a reachable contact address for you here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: struggling with redirects
09-09-2014 7:44 PM
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But just one thought... when you say 'delete' Glencoe for example, what will happen if somebody sends an email to that address once I've deleted it?
(I just want to redirect an address not delete it)
Re: struggling with redirects
09-09-2014 8:14 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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