setting up e-mail on android phone

[#1]

Hi have just joined Plusnet and am trying to set up my phone.

All goes well until final outgoing screen tells me that my username and/or password is wrong.

It isn't but will not verify.

Thunderbird on laptop setup okay so anybody know what is happening?

Am stumped

Thanks in advance

[#2]

Hi,

A warm welcome to the forums. Sadly poorly written email software tends to report all connection failures as username / password failures ... which is exceedingly unhelpful.

I would suspect in this case the device is presuming SSL/TLS encryption which Plusnet does not support.

[#3]

If your account is yet to be activated, then it's unlikely you'll be able to authenticate when sending email. It's a spam prevention measure.

[#4]

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@rdhewson wrote:

Thunderbird on laptop setup okay so anybody know what is happening?

@bobpullen - If we assume this meant sending email was successful on Thunderbird (and we can be sure it did so via the Plusnet SMTP - not some other still configured), then this is not a prior to account activation issue. 

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[#5]

Just attempted to send from Thunderbird on PC and it's a no go. It all setup okay.

Will wait untill all activated and try again.

Thanks guys for info.

[#6]

OK that's a clincher - until your account has been fully activated (internet connected) you cannot use the Plusnet relay server. Correctly set up or otherwise, your account will not be known to the relay service.

That would make Bob's post a fix for your problem.