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server error "failed to send FETCH command, when trying to load emails to inbox

Newbie
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Registered: ‎29-10-2018

server error "failed to send FETCH command, when trying to load emails to inbox

cannot load emails due to this message started occasionally now most of the time.

Can get through sometimes after several attempts.

Did not seem affect laptop but now it does.

6 REPLIES 6
Seasoned Hero
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Registered: ‎24-02-2012

Re: server error "failed to send FETCH command, when trying to load emails to inbox

@james69 It will be denied, but this IS a Plusnet mail server problem - I don't normally use webmail as I have an email client on my usual machine, but had to use it on my second machine (no client configured at present) and Sunday afternoon into Monday morning, only one attempt out of around 30 succeeded in loading one mailbox,

As soon as my main machine was back in service, normal operation returned. I'm no expert, but I think the IMAP service is borked - note I use POP3 under normal service.

John
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Re: server error "failed to send FETCH command, when trying to load emails to inbox


Moderators Note


This topic has been moved from Tech Help to Email

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If it fixed it click 'This fixed my problem'
Seasoned Hero
Posts: 5,460
Thanks: 1,852
Fixes: 55
Registered: ‎24-02-2012

Re: server error "failed to send FETCH command, when trying to load emails to inbox

Just in case any of the email savvy customers on here (or even a PN staffer), ask the question, this happens on Squirrelmail and Roundcube, and was only attempting to pick a maximum of 8 small messages.

John
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Re: server error "failed to send FETCH command, when trying to load emails to inbox


@james69 wrote:

cannot load emails due to this message started occasionally now most of the time.

Can get through sometimes after several attempts.

Did not seem affect laptop but now it does.


The fix for this is known and works. See other thread:

Webmail Server Error Failed to send FETCH Command

https://community.plus.net/t5/Email/Webmail-Server-Error-Failed-to-send-FETCH-Command/m-p/1783475#M3...

Superuser
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Re: server error "failed to send FETCH command, when trying to load emails to inbox


@jab1 wrote:

@james69 It will be denied, but this IS a Plusnet mail server problem

I'm no expert, but I think the IMAP service is borked - note I use POP3 under normal service.


Hi John,

I do not believe that there is any denial that there is a problem somewhere, but I suggest that it is a bit presumptuous to suggest that it is the email SERVER which has the problem, rather than the third party webmail interfaces or possibly other infrastructure.  Generally we do not see issues using the IMAP server via a PC based client.  Personally I see more server connection issues to my OUTLOOK.COM email server than I ever see to my Plusnet mailboxes.

POP3 is a very different kettle of fish, where each FETCH action is only concerned with new mail items, not the entire mailbox contents.

Trust me ... I have this on constant review within the SU discussion space ... there is an active issue open ... and it really does not look like a server issue.  If it were that black and white, it would not be such an issue to resolve.

Seasoned Hero
Posts: 5,460
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Registered: ‎24-02-2012

Re: server error "failed to send FETCH command, when trying to load emails to inbox

@Townman I bow to your greater knowledge. Smiley I very rarely use webmail, usually only to report the odd spam item, but I've had need to do this three times recently, and each time it has been a battle to get the inbox to open, select the offending item, and persuade it to move to the spam folder. This is on mailboxes which are virtually empty, so it isn't a size issue.

I do trust you, and accept your comments, but if I was relying on webmail, I'd be pretty hacked off by now, but I will try and stay away from discussions on this subject.

John