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recovering a webmail password

John007
Browser
Posts: 1
Registered: ‎27-02-2020

recovering a webmail password

Hi i am part of a partnership of 3. The main partner has had a heart attack and is hospitalised and  unconscious. It is likely he will be away from work for some months.  I urgently need to access his globalnet email account to protect the business but do not have a password. How can this be retrieved please, given the medical position? Thanks. John

1 REPLY 1
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,617
Thanks: 321
Fixes: 72
Registered: ‎22-01-2018

Re: recovering a webmail password

Hello @John007,

 

I am deeply sorry to hear of your partner's circumstances and hope they improve.

 

In these situations it can be tricky to help, however please can you PM me the account username and I will see what we can do.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team