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"message rejected due to spam or virus"

NivagSwerdna
Dabbler
Posts: 20
Registered: 05-08-2013

"message rejected due to spam or virus"

[tt]Feb 17 21:07:19 mymail postfix/smtp[22293]: A3AB4C1540: to=<MyRecipient@yahoo.com>, relay=relay.plus.net[212.159.9.107]:25, delay=6.5, delays=0.09/0.11/6.2/0.12, dsn=5.0.0, status=bounced (host relay.plus.net[212.159.9.107] said: 552 TZ3c1n0034GD0tc01Z3d0w message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team. (in reply to end of DATA command))
[/tt]
Very weird.  My postfix server has been working happily for many months (since I moved from BeThere) but suddently relay.plus.net has started rejecting email.
Please advise.
16 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: "message rejected due to spam or virus"

It seems you are not alone:
http://community.plus.net/forum/index.php/topic,123692.0.html
http://community.plus.net/forum/index.php/topic,123876.0.html
Hopefully someone from PN will pick this up in the morning...
NivagSwerdna
Dabbler
Posts: 20
Registered: 05-08-2013

Re: "message rejected due to spam or virus"

Still no response from PlusNet.
I check my domain(s) and none of them is listed on any blacklist.
The outgoing test email has Subject:Test and a body containing "Test" but is still rejected.
Something odd going on at the relay end.
rebtech
Newbie
Posts: 2
Registered: 21-02-2014

Re: "message rejected due to spam or virus"

Me too! Starting this morning, all attempts to send from my own domain address through PN relay fail "due to spam or virus" though messages are simple plain text without attachments and domain apparently not blacklisted. No problem receiving, or sending from other addresses. Have spoken to helpful-seeming person who promised to pass details onto network support group. Will report results here.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: "message rejected due to spam or virus"

@rebtech - Your Ticket is with our specialist team who will be investigating the issue and will be back in touch ASAP.
@NivagSwerdna - Our Networks Team have raised a case with our suppliers to get this issue resolved for you. Further updates will be provided on Ticket: 81444183.
Chris Pettitt
Cloud Environments Engineer
Mardler
Rising Star
Posts: 456
Thanks: 10
Registered: 01-07-2012

Re: "message rejected due to spam or virus"

Am getting the same thing today albeit on a mail address which (was on a website as a redirect - it no longer appears on the web) I no longer use (same domain as main email but different username) so I deleted to it from my email address list.
Someone is using (spoofing) that address to send spam.
Would be very interested to see if it's a PlusNet problem.
Chris, do you want a copy of the rejects?
Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,184
Fixes: 92
Registered: 04-04-2007

Re: "message rejected due to spam or virus"

@rebtech, should be fixed now if you want to try again?
@Mardler, we'd need to know the domain name in order to look into it further. Probably best you raise a support ticket if you haven't done so already.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

davegardiner
Newbie
Posts: 2
Registered: 22-02-2014

Re: "message rejected due to spam or virus"

I'm having exactly the same problem, so its beginning to look like a more widespread problem.  I've raised a ticket, but it's a little annoying that it's apparently going to take 26+ hours for a response.
Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,184
Fixes: 92
Registered: 04-04-2007

Re: "message rejected due to spam or virus"

Sorted Dave.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

rebtech
Newbie
Posts: 2
Registered: 21-02-2014

Re: "message rejected due to spam or virus"

Now fixed, thanks PN. My domain apparently was matching a spam "fingerprint" though not blacklisted.
davegardiner
Newbie
Posts: 2
Registered: 22-02-2014

Re: "message rejected due to spam or virus"

That's excellent, thanks Bob.
Is there any way we could get more information on what made my domain get on their "naughty list", as obviously I'd like to prevent it happening again on that, or any other of my domains.
Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,184
Fixes: 92
Registered: 04-04-2007

Re: "message rejected due to spam or virus"

Not easily no. Chances are a spammer was spoofing your email address and using it to send unsolicited messages. This is what your domain fell foul of if you fancy a bit of light reading Wink

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

davebiffuk
Dabbler
Posts: 22
Registered: 08-05-2008

Re: "message rejected due to spam or virus"

Bob (and others)
I'm having this problem too. I raised a ticket (81772836) which had a disappointing response - "I've tested the server and you're able to send and receive there fine." - so clearly front-line support aren't aware of how to handle this error. Please could they be trained up a bit more? And please can you prod whatever necessary to fix the problem for me, as you've done for others?
Here's an SMTP transcript showing the problem. I've taken out my work address but it's a valid address and was presented properly in the SMTP conversation.
dave@snag:~$ telnet relay.plus.net smtp
Trying 212.159.9.107...
Connected to relay.plus.net.
Escape character is '^]'.
220 avasout07 smtp relay.plus.net
helo snag.biff.org.uk
250 avasout07 hello [212.56.100.202], pleased to meet you
mail from:<dave@biff.org.uk>
250 <dave@biff.org.uk> sender ok
rcpt to:<[redacted - my work email address]>
250 <[redacted - my work email address]> recipient ok
data
354 enter mail, end with "." on a line by itself
From: dave@biff.org.uk
To: [redacted - my work email address]
Subject: a test
a test
.
552 WeMW1n0044N0Cj001eMeEA message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.
quit
221 avasout07 smtp closing connection
Connection closed by foreign host.
Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,184
Fixes: 92
Registered: 04-04-2007

Re: "message rejected due to spam or virus"

Should be sorted now Dave Smiley

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

davebiffuk
Dabbler
Posts: 22
Registered: 08-05-2008

Re: "message rejected due to spam or virus"

Certainly is:
250 WgwH1n0034N0Cj001gwSzo mail accepted for delivery
Thanks for the speedy response!
Cheers,
Dave