"message rejected due to spam or virus"
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"message rejected due to spam or virus"
17-02-2014 9:20 PM
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[/tt]
Very weird. My postfix server has been working happily for many months (since I moved from BeThere) but suddently relay.plus.net has started rejecting email.
Please advise.
Re: "message rejected due to spam or virus"
17-02-2014 9:26 PM
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http://community.plus.net/forum/index.php/topic,123692.0.html
http://community.plus.net/forum/index.php/topic,123876.0.html
Hopefully someone from PN will pick this up in the morning...
Re: "message rejected due to spam or virus"
18-02-2014 11:02 PM
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I check my domain(s) and none of them is listed on any blacklist.
The outgoing test email has Subject:Test and a body containing "Test" but is still rejected.
Something odd going on at the relay end.
Re: "message rejected due to spam or virus"
21-02-2014 11:14 AM
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Re: "message rejected due to spam or virus"
21-02-2014 11:30 AM
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@NivagSwerdna - Our Networks Team have raised a case with our suppliers to get this issue resolved for you. Further updates will be provided on Ticket: 81444183.
Re: "message rejected due to spam or virus"
21-02-2014 4:13 PM
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Someone is using (spoofing) that address to send spam.
Would be very interested to see if it's a PlusNet problem.
Chris, do you want a copy of the rejects?
Re: "message rejected due to spam or virus"
22-02-2014 11:14 PM
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@Mardler, we'd need to know the domain name in order to look into it further. Probably best you raise a support ticket if you haven't done so already.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: "message rejected due to spam or virus"
22-02-2014 11:19 PM
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Re: "message rejected due to spam or virus"
22-02-2014 11:22 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: "message rejected due to spam or virus"
23-02-2014 9:15 AM
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Re: "message rejected due to spam or virus"
23-02-2014 9:24 AM
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Is there any way we could get more information on what made my domain get on their "naughty list", as obviously I'd like to prevent it happening again on that, or any other of my domains.
Re: "message rejected due to spam or virus"
23-02-2014 10:00 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: "message rejected due to spam or virus"
25-02-2014 2:32 PM
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I'm having this problem too. I raised a ticket (81772836) which had a disappointing response - "I've tested the server and you're able to send and receive there fine." - so clearly front-line support aren't aware of how to handle this error. Please could they be trained up a bit more? And please can you prod whatever necessary to fix the problem for me, as you've done for others?
Here's an SMTP transcript showing the problem. I've taken out my work address but it's a valid address and was presented properly in the SMTP conversation.
dave@snag:~$ telnet relay.plus.net smtp
Trying 212.159.9.107...
Connected to relay.plus.net.
Escape character is '^]'.
220 avasout07 smtp relay.plus.net
helo snag.biff.org.uk
250 avasout07 hello [212.56.100.202], pleased to meet you
mail from:<dave@biff.org.uk>
250 <dave@biff.org.uk> sender ok
rcpt to:<[redacted - my work email address]>
250 <[redacted - my work email address]> recipient ok
data
354 enter mail, end with "." on a line by itself
From: dave@biff.org.uk
To: [redacted - my work email address]
Subject: a test
a test
.
552 WeMW1n0044N0Cj001eMeEA message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.
quit
221 avasout07 smtp closing connection
Connection closed by foreign host.
Re: "message rejected due to spam or virus"
25-02-2014 4:55 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: "message rejected due to spam or virus"
25-02-2014 4:57 PM
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250 WgwH1n0034N0Cj001gwSzo mail accepted for delivery
Thanks for the speedy response!
Cheers,
Dave
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