cancel
Showing results for 
Search instead for 
Did you mean: 

problems with adding second email account to thunderbirtd

FIXED
nibbles
Dabbler
Posts: 11
Registered: 12-01-2014

problems with adding second email account to thunderbirtd

Hi

 

I've setup a second email account for my wife.  I've been attempting to  setup thunderbird on her windows account but even though I can login and retreive emails via the web entering the same username and password doesn't work in thunderbird.  Has anybody else setup a second email account and used thunderbird that can offer advice?

Thanks

John

7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: problems with adding second email account to thunderbirtd

Fix

Have you setup the second account name in the format username+mailboxname

Example -username - smith

Email account - fred

Mail set up as smith+fred

nibbles
Dabbler
Posts: 11
Registered: 12-01-2014

Re: problems with adding second email account to thunderbirtd

yes.  used same details as when I logon to check emails via web mail. Setup same as my own account but it just seems to refuse to recognise the username/password when attempting to check for mail.

Community Gaffer
Community Gaffer
Posts: 17,660
Thanks: 651
Fixes: 162
Registered: 05-04-2007

Re: problems with adding second email account to thunderbirtd

Still having these issues? I can't see any problems with your mailboxes at all. Can you PM me with which mailbox you're having problems with? Please send me a private message

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Geoler42
Newbie
Posts: 3
Registered: 08-10-2016

Re: problems with adding second email account to thunderbirtd


I am having the same problem with thunderbird.

Wifes laptop Linux Mint Mate 13 + thunderbird e-mail client
My laptop Linux Mint Mate 17.3 + thunderbird e-mail client

I have setup 2 e-mail accounts one for myself and one for my wife.

Both can be accessed via webmail but I can only get one Thunderbird e-mail client to work using my account.

When I try to setup the account the wife's laptop I get "login to server mail.plus.net failed.

...Geoler42

Moderator
Moderator
Posts: 26,690
Thanks: 1,616
Fixes: 123
Registered: 14-04-2007

Re: problems with adding second email account to thunderbirtd

Moderator's note by Dick (Strat) Empty post removed.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: problems with adding second email account to thunderbirtd

I'd guess you've not set the security (or lack of it on Plusnet's mail servers) correctly.

Have you set Connection security to None and Authentication method to Password, transmitted insecurely?

Those are not the Thunderbird default settings and so have to be selected.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Geoler42
Newbie
Posts: 3
Registered: 08-10-2016

Re: problems with adding second email account to thunderbirtd

Hi All,

Result!!

Webmail for wife works ok >>
Webmail username = wifename@mailboxname + password works ok.

mail.plus.net POP server and SMTP relay require username and password.
Not the same as for Webmail above.
Also my account is the default account.

Thunderbird now working >>
Wifes username is myusername(default account)+wifename (keep the + sign) + password this then worked ok.

Thanks JELV for responding to my post I checked and did have the security configured correctly as I copied the configuration from my laptop which had a working instance of Thunderbird.
Thanks Oldjim the + sign in tur post was a clue and helped once I put the username the right way round!

...Geoler42