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problem sending email

FIXED
edwardaustin
Newbie
Posts: 2
Fixes: 1
Registered: 18-07-2016

problem sending email

I switched to btinternet about 4 years ago. I have continued to use my plus.net address and use btinternet as my outgoing server. This has always worked fine until a couple of days ago. When I try to send a message I get the following error message  - can't connect to the account "outgoing server for btinternet"

 

 

I have not changed any settings or password. I have checked the outgoing settings and they look correct but I am unable to send any emails.

 

Is anyone able to suggest how I go about rectifying this problem.

 

Thanks in advance

2 REPLIES
Superuser
Superuser
Posts: 9,663
Thanks: 1,067
Fixes: 59
Registered: 06-04-2007

Re: problem sending email

I assume you also have a btinternet address. If you try sending using that address does it work?

David
edwardaustin
Newbie
Posts: 2
Fixes: 1
Registered: 18-07-2016

Re: problem sending email

Fix

Thanks for your reply. I've spent ages on this to discover that the btinternet address had been disabled. I have now re-enabled it and should be able to put all the settings back.

 

Thanks again