problem in setting up an e-mail address
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- Re: problem in setting up an e-mail address
problem in setting up an e-mail address
03-12-2010 12:29 PM
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Re: problem in setting up an e-mail address
03-12-2010 12:50 PM
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Me too. As a new user I am regretting ever signing up with PLUS and its 'award winning service'. Its a joke.
How difficult is it for PLUS to set up the default mail account. Have they not done it thousands of times for their existing users?
DEE-ZAA-STER Darling!
Re: problem in setting up an e-mail address
03-12-2010 2:23 PM
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I am just wondering if you have set up your mailbox in the member centre? If not, this needs to be done first and you need to name your default mailbox thus:
xxx@username.plus.com.
Once this is set up you need to send a message to it from another account (if you don't have one then ask a friend to do it for you).
This will activate the mailbox and you should be able to log into it using Squirrelmail. When you do this the logon details are username only plus your password.
Next, Livemail settings are username only (no @ sign in it) tand then password for the account. Server settings are incoming mail.plus.net and outgoing relay.plus.net (note that it is not plus.com).
If you haven't already done so, here are some links for you to look at:
http://www.plus.net/support/email/setup/settings.shtml
http://www.plus.net/support/email/email_troubleshooting/troubleshooting.shtml
http://www.plus.net/support/email/email_explained.shtml
http://www.plus.net/support/email/setup/windows_live_mail.shtml
http://www.plus.net/support/email/setup/
I too use Livemail and it works just fine once set up correctly.
Good luck and post back if any more problems arise.
Re: problem in setting up an e-mail address
03-12-2010 2:58 PM
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Re: problem in setting up an e-mail address
03-12-2010 3:05 PM
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Anyway, hope that everything goes well and that you find Plusnet a good ISP to be with.
Re: problem in setting up an e-mail address
03-12-2010 3:51 PM
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Re: problem in setting up an e-mail address
03-12-2010 4:11 PM
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I have also sent an email to postmaster - although all the documentation I have read says the default email is firstname@accountname etc etc - and this didnt work either.
However, my attempts so far have been using an alternative email address as the source. I have just changed the sending email address to my PN address and waddya know - the postmaster mail came through. Doing the same again with my newly setup 'mailbox' address also works.
How bizarre. Thx again.
Re: problem in setting up an e-mail address
11-12-2010 6:16 PM
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xxx@username.plus.com
I sent an email from an external account and was able to log into plusnet webmail and the message was received.
However when I send an email from plusnet webmail they are sent from the following address
username@username.plus.com
I must say I've never had so many problems getting email to work.
Re: problem in setting up an e-mail address
11-12-2010 6:31 PM
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Few ideas:
I am not sure about this but you might have to raise a ticket or call in to have the staff reset things at their end.
However, you could first of all try going into Options > Personal Information > Name and Address Options and then insert your chosen email address then save. You will see the Edit Advanced Identities underneath and this is for aliases.
Go into Manage My Mail in the Member Centre, select Mailboxes and just check to see which address is set as the default - is it username@username or is it the one that you defined?
Re: problem in setting up an e-mail address
11-12-2010 6:39 PM
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You need to set up your 'sending' email address within webmail to the one that you want.
Login to webmail, click Options along the top, then click Personal Information.
Change the E-mail Address: entry to what you want it to be, then (most important) scroll down to the bottom of the window and click the Submit button.
You should find that e-mails are now sent with that as the 'from' address.
Re: problem in setting up an e-mail address
12-12-2010 11:38 AM
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webmail now fixed after following your instructions.
Default address in Manage My Mail in the Member Centre was set correctly as the one I defined.
Re: problem in setting up an e-mail address
12-12-2010 12:45 PM
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It's a good way of avoiding spam because if you receive any with that particular address you can easily delete it in the member centre/manage my mail.
Each identity can be added to webmail in exactly the same way as you have already done.
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