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pop3 email can't send when away from home

gdm48
Newbie
Posts: 3
Registered: ‎17-09-2012

pop3 email can't send when away from home

Using windows 7 and windows live mail my plusnet email works fine at home but when I take my laptop away I can only receive emails not send them.  Any ideas what I am doing wrong?
(hotmail and gmail accounts work fine).
5 REPLIES
Superuser
Superuser
Posts: 6,812
Thanks: 879
Fixes: 56
Registered: ‎30-07-2007

Re: pop3 email can't send when away from home

Yes, you need to setup your outgoing(smtp) server to use authentication. See here http://www.plus.net/support/email/setup/windows_live_mail_smtp.shtml
Community Veteran
Posts: 4,890
Thanks: 129
Fixes: 24
Registered: ‎14-07-2009

Re: pop3 email can't send when away from home

It's more complicated than that.  A lot of ISPs will block traffic on Port 25 unless it is directed via their own outgoing email (SMTP) server.  But AFAIK Plusnet do not provide an alternative to using Port 25.  This means that when you are connected to the internet via another ISP (not Plusnet) you often simply won't be able to send emails via Windows Live Mail.  In which case you will have to logon to web mail on the Plusnet web site and use that; exactly in the manner you use Hotmail and Gmail. 
Superuser
Superuser
Posts: 9,815
Thanks: 1,189
Fixes: 68
Registered: ‎06-04-2007

Re: pop3 email can't send when away from home

Plusnet have enabled port 587 for sending if port 25 is blocked. Still needs authentication if not on a Plusnet connection.
David
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: pop3 email can't send when away from home

Community Veteran
Posts: 4,890
Thanks: 129
Fixes: 24
Registered: ‎14-07-2009

Re: pop3 email can't send when away from home

You will need to go to the Advanced tab to change the port setting (sorry I had not known that was an option).