cancel
Showing results for 
Search instead for 
Did you mean: 

plusnet webmail messages archived - help please

molly8
Rising Star
Posts: 71
Thanks: 16
Fixes: 3
Registered: ‎08-11-2019

plusnet webmail messages archived - help please

 

I have two webmail addresses - one is madasafish and the other is a plusnet one which I rarely use.  My old messages have been archived and I am not sure how to get them back.  The user name and password are the same for both. 

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: plusnet webmail messages archived - help please

Thanks for getting in touch @molly8 

I'm sorry to see your mail has been archived. Just to confirm is it just your Plusnet mail which has been archived or your Madasafish address too? There's no notification on either account to indicate we've archived your mail although when an email address is archived due to inactivity this usually doesn't leave a footprint.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
molly8
Rising Star
Posts: 71
Thanks: 16
Fixes: 3
Registered: ‎08-11-2019

Re: plusnet webmail messages archived - help please

Thanks for replying.  Yes, just the plusnet one. The madasafish one is fine.

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: plusnet webmail messages archived - help please

Thanks for the confirmation @molly8

Leave this with me and I'll get the mailbox restored for you, it may be tomorrow as the people who have access to the right system to carry this out don't seem to be in the office tonight

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
molly8
Rising Star
Posts: 71
Thanks: 16
Fixes: 3
Registered: ‎08-11-2019

Re: plusnet webmail messages archived - help please

Thank you very much indeed.  I'm very grateful.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: plusnet webmail messages archived - help please

No problem @molly8 We actually believe we've sorted this out for you now and you should see you mail drop down within the hour if they've not already. Let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet