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plusnet email doesn't work

john10001
Grafter
Posts: 42
Thanks: 4
Registered: ‎08-09-2012

plusnet email doesn't work

Can anyone tell me why plusnet email doesn't work from iPhone? It fails to send my emails.

It tries to for several minutes then says "The connection to the outgoing server "relay.plus.net" failed. Additional outgoing mail servers can be configured in Settings > Mail, Contacts, Calendars"

 

Does anyone know if plusnet are going to fix this fault as I am unable to find where I can raise tickets anymore?

 

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5 REPLIES 5
artmo
Aspiring Champion
Posts: 19,524
Thanks: 488
Registered: ‎12-08-2007

Re: plusnet email doesn't work

You should find some help here:

 

https://www.plus.net/help/email-guides/

.

john10001
Grafter
Posts: 42
Thanks: 4
Registered: ‎08-09-2012

Re: plusnet email doesn't work

I have looked at the guide and my email is set up correctly on iPhone but emails will not send using my plusnet account. This is a plusnet fault.

 

 

artmo
Aspiring Champion
Posts: 19,524
Thanks: 488
Registered: ‎12-08-2007

Re: plusnet email doesn't work

Give them a ring then and see what they can do.

.

Browni
Aspiring Hero
Posts: 2,594
Thanks: 985
Fixes: 54
Registered: ‎02-03-2016

Re: plusnet email doesn't work

Do you have an active broadband account with Plusnet?

Townman
Superuser
Superuser
Posts: 20,162
Thanks: 8,216
Fixes: 104
Registered: ‎22-08-2007

Re: plusnet email doesn't work

Elsewhere you have implied that you have moved to Virgin media.  If that is the case then - unless you changed your Plusnet account to email only (and pay for that service) you will no longer have access to the Plusnet email servers.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.