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plusnet email doesn't work

john10001
Grafter
Posts: 35
Thanks: 1
Registered: ‎08-09-2012

plusnet email doesn't work

Can anyone tell me why plusnet email doesn't work from iPhone? It fails to send my emails.

It tries to for several minutes then says "The connection to the outgoing server "relay.plus.net" failed. Additional outgoing mail servers can be configured in Settings > Mail, Contacts, Calendars"

 

Does anyone know if plusnet are going to fix this fault as I am unable to find where I can raise tickets anymore?

 

Tags (3)
5 REPLIES
Community Veteran
Posts: 18,888
Thanks: 292
Registered: ‎12-08-2007

Re: plusnet email doesn't work

You should find some help here:

 

https://www.plus.net/help/email-guides/

.

john10001
Grafter
Posts: 35
Thanks: 1
Registered: ‎08-09-2012

Re: plusnet email doesn't work

I have looked at the guide and my email is set up correctly on iPhone but emails will not send using my plusnet account. This is a plusnet fault.

 

 

Community Veteran
Posts: 18,888
Thanks: 292
Registered: ‎12-08-2007

Re: plusnet email doesn't work

Give them a ring then and see what they can do.

.

Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: plusnet email doesn't work

Do you have an active broadband account with Plusnet?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Superuser
Superuser
Posts: 13,041
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: plusnet email doesn't work

Elsewhere you have implied that you have moved to Virgin media.  If that is the case then - unless you changed your Plusnet account to email only (and pay for that service) you will no longer have access to the Plusnet email servers.