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plusnet email account issue?

Manny7860
Aspiring Pro
Posts: 201
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

plusnet email account issue?

Hi

Email account still showing as issue with it in my account?
Why is it still showing as a issue?
Can you fix this please?

Picture enclosed.
Excellent!
10 REPLIES
Superuser
Superuser
Posts: 13,037
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: plusnet email account issue?

There is no specific issue with YOUR email / account.

Plusnet do have a long standing email service performance issue - that is what the SYSTEM SERVICE STATUS report you are looking at refers to.  There is nothing specifically for YOU to worry about here.

Manny7860
Aspiring Pro
Posts: 201
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

I don't use it never have. It sometimes scares you when you think you have a phone or broadband error. Be better if they could remove it for specific users.
Excellent!
Superuser
Superuser
Posts: 13,037
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: plusnet email account issue?

Nothing to be scared of here ... other than the back-lash there would be if the service status status-report were removed. Grin

Manny7860
Aspiring Pro
Posts: 201
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

I meant just for the email not the others obviouslySmiley
Excellent!
Manny7860
Aspiring Pro
Posts: 201
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

@Gandalf is this going to be fixed? Is it possible you remove the email account?
Excellent!
Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: plusnet email account issue?

We can remove your e-mail service from your account, but it won't change our service status page at http://status.plus.net/ I'm afraid as that webpage is there to advise all customer of ongoing problems we've got. It's not account specific.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Manny7860
Aspiring Pro
Posts: 201
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

Yes can you remove it then because I don't use it.
So you're saying the email icon will still show on the service status?
Excellent!
jab1
Champion
Posts: 2,226
Thanks: 592
Fixes: 9
Registered: ‎24-02-2012

Re: plusnet email account issue?

@Manny7860 The answer to your last question is an emphatic 'YES' - as @Gandalf has said this is a system-wide ongoing problem which PN are aware of, and until they are satisfied they have resolved it, the notice will remain on the status page, which is global, and not specific to you.

John
Manny7860
Aspiring Pro
Posts: 201
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

Yes that's what I thought thanks for confirming @jab1
Excellent!
Manny7860
Aspiring Pro
Posts: 201
Thanks: 33
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

@Gandalf can you remove email account then please.
Excellent!