cancel
Showing results for 
Search instead for 
Did you mean: 

plusnet email account issue?

Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

plusnet email account issue?

Hi

Email account still showing as issue with it in my account?
Why is it still showing as a issue?
Can you fix this please?

Picture enclosed.
Excellent!
10 REPLIES 10
Townman
Superuser
Superuser
Posts: 22,923
Thanks: 9,542
Fixes: 159
Registered: ‎22-08-2007

Re: plusnet email account issue?

There is no specific issue with YOUR email / account.

Plusnet do have a long standing email service performance issue - that is what the SYSTEM SERVICE STATUS report you are looking at refers to.  There is nothing specifically for YOU to worry about here.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

I don't use it never have. It sometimes scares you when you think you have a phone or broadband error. Be better if they could remove it for specific users.
Excellent!
Townman
Superuser
Superuser
Posts: 22,923
Thanks: 9,542
Fixes: 159
Registered: ‎22-08-2007

Re: plusnet email account issue?

Nothing to be scared of here ... other than the back-lash there would be if the service status status-report were removed. Grin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

I meant just for the email not the others obviously:)
Excellent!
Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

@Gandalf is this going to be fixed? Is it possible you remove the email account?
Excellent!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: plusnet email account issue?

We can remove your e-mail service from your account, but it won't change our service status page at http://status.plus.net/ I'm afraid as that webpage is there to advise all customer of ongoing problems we've got. It's not account specific.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

Yes can you remove it then because I don't use it.
So you're saying the email icon will still show on the service status?
Excellent!
jab1
Legend
Posts: 16,820
Thanks: 5,345
Fixes: 248
Registered: ‎24-02-2012

Re: plusnet email account issue?

@Manny7860 The answer to your last question is an emphatic 'YES' - as @Gandalf has said this is a system-wide ongoing problem which PN are aware of, and until they are satisfied they have resolved it, the notice will remain on the status page, which is global, and not specific to you.

John
Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

Yes that's what I thought thanks for confirming @jab1
Excellent!
Manny7860
Aspiring Pro
Posts: 216
Thanks: 34
Fixes: 2
Registered: ‎19-11-2017

Re: plusnet email account issue?

@Gandalf can you remove email account then please.
Excellent!