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outgoing e-mail address

vwlee
Newbie
Posts: 2
Registered: 08-12-2010

outgoing e-mail address

Hi,
I'm new to plusnet, and web based e-mails.  When we send e-mails our address appears to others as 'username@username.plus.com' rather than 'e-mail@username.plus.com'.  It means that the recipient cannot reply to our e-mails, which is really frustrating!
Does anyone know how we can sort this out?  The troubleshooting guide says to check our settings, but I can't see anything to change.
Cheers,
Warren
3 REPLIES
JymboP
Newbie
Posts: 9
Registered: 17-03-2010

Re: outgoing e-mail address

Along top of webmail you get:
Compose   Addresses   Folders   Options   Search   Help
Use Options, then Personal Information. Second box down, E-mail Address:. Remember Submit button bottom right.
[EDIT] Full guide here:
http://www.plus.net/support/email/webmail.shtml
JymboP
Highlighted
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: outgoing e-mail address

If you prefer, you can still set up your email client to automatically collect messages using POP3....
See here https://portal.plus.net/support/email/setup/
Hope I'm not teaching my grandma to suck eggs...?
Chris
vwlee
Newbie
Posts: 2
Registered: 08-12-2010

Re: outgoing e-mail address

Cheers guys - sorted!
Thanks for taking the time