ongoing problem with webmail

[#1]

hi, i keep having issues with email. For example this week it has been very slow to log in most days, i get error messages. This has been happening on and off for ages. Today it was almost impossible to log in though i did eventually, but only the inbox is there. I went to settings, folders and none of my other folders were visible at all. Unfortunately they contain some emails that are very important. I would be grateful for help on this.

[#2]

Sounds like similar problem to this one: https://community.plus.net/t5/Email/New-webmail-problems/m-p/1824314#M34816

Maybe this fix would work for you?

[#3]

Hiya @leo99, I am sorry for the issues with your webmail service and for the inconvenience this is causing.

As per @Longliner's advice and the link provided, can you please follow the steps my colleague has provided on the other thread.

Let us know how you get on.

[#4]

Hi Lauren et al, thanks for your replies. I managed to get on to e mail and saw I had a few folders showing,  and clicked on the link provided. I went to list options and set the sorting options to none. I then went back to settings/folders and this time was able to tick the box against each folder and got them back. Many thanks to all for taking the trouble to reply.

Julie