not receiving emails on Outlook 2013
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18-06-2021 5:18 PM
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I receive emails on my iphone and on webmail, but they have stopped arriving in Outlook 2013. Has anyone any idea as to what might solve the problem?
Fixed! Go to the fix.
Re: not receiving emails on Outlook 2013
18-06-2021 8:26 PM
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Moderators Note
This topic has been moved from ADSL Broadband to Email
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Re: not receiving emails on Outlook 2013
18-06-2021 10:07 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: not receiving emails on Outlook 2013
19-06-2021 7:14 AM
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Townman,
Thanks for your message.
I don't get an error message.
It's just that no emails are received on Outlook 2013.
Although I can access them on webmail and my iphone.
This problem began a few days ago when the PC updated
Re: not receiving emails on Outlook 2013
19-06-2021 7:21 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: not receiving emails on Outlook 2013
19-06-2021 8:59 AM
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Hi Townman
Thanks for your reply.
I tested the account settings.
And received the following message -
"All tests completed successfully"
I received the test message that was sent - on my iphone, but not on Outlook 2013.
Re: not receiving emails on Outlook 2013
19-06-2021 9:47 AM
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This rather sounds like an oddity with Outlook.
Given that you are looking at your mailbox on several devices, I am presuming that they are all configured as IMAP?
Look at the server settings and put "inbox" into the root folder field.
Save the settings.
Right click the account name in the folder panel and select update folder list.
That might fix the problem.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
21-06-2021 8:48 AM
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Hi Townman
Unfortunately that did not sort out the problem.
However, after I went to the Outlook program and 'change' and then 'repair', it allowed the emails to be received once again
Thanks for your interest
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