missing emails on server
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- Re: missing emails on server
missing emails on server
28-08-2018 10:37 AM
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Hi, I have just have a number of my business emails ( @eternitycrystal) disappear from my outlook client in front of my eyes. Can someone please check this account for me? The were emails from 24th Aug 2018 to 27 Aug 2018. I have checked the trash folder and also that deleting emails would still go to the trash folder, so the problem must be on the server.
cheers
Re: missing emails on server
28-08-2018 11:14 AM
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Hi @eternitycrystal, sorry to hear that, do you have the email address set up as a POP3 account on any other devices/ client at all?
Re: missing emails on server
28-08-2018 4:02 PM
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Hi Laren,
Thanks for the reply, no Pop3 clients are set up any more and if they were we set them to "leave message on server". It is strange that only 4 days of mail was removed. We have had issues where a week of messages disappeared for around 4 hours but then turned up again later. Is there any way to check this on the server?
Re: missing emails on server
28-08-2018 4:16 PM
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Thanks for getting back to us @eternitycrystal,
We have checked the server our side and we too are able to see that there is nothing between those dates.
I am gonna pass this to our Network Admin Team and see if they can shed some light on it.
Re: missing emails on server
30-08-2018 10:46 AM
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I would recommend changing the password on the affected email address as a precaution.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: missing emails on server
30-08-2018 11:12 AM
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Hi @eternitycrystal I can see our Network Team got back to you with no luck. I have passed your reply back to them.
Have you made any changes/ updates to Outlook recently?
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