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messages with attchments being rejected by avasin16.plus.net

FIXED
brownmuir
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Registered: a month ago

messages with attchments being rejected by avasin16.plus.net

I am having a problem receiving mails with attachments from an address I have be getting them from for years 

 

They keep getting a reject email message :

 

Error Details
Reported error:
550 5.7.350 Remote server returned message detected as spam -> 552 Spam Message Rejected
DSN generated by:
VE1PR03MB6047.eurprd03.prod.outlook.com
Remote server:
avasin16.plus.net

 

Can someone shed some light on this and a solution please tearing my hair out 

 

11 REPLIES 11
Community Gaffer
Community Gaffer
Posts: 3,294
Thanks: 5,492
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Registered: ‎29-09-2011

Re: messages with attchments being rejected by avasin16.plus.net

Hi there, can you PM the address this was sent from and the address it's being sent to so that I can check the logs, please?

 Jono H
 Plusnet Community Manager
Moderator
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Re: messages with attchments being rejected by avasin16.plus.net


Moderators Note


This topic has been moved from ADSL Broadband to eMail

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Community Gaffer
Community Gaffer
Posts: 3,294
Thanks: 5,492
Fixes: 108
Registered: ‎29-09-2011

Re: messages with attchments being rejected by avasin16.plus.net

The emails have been reported as spam a number of times by recipients and so the automated safeguards are rejecting it.

 

 


Fingerprint Type

Information Entropy Algorithm

Date First Reported

27-Sep-19 07:07:31 PDT

Spam Since

27-Sep-19 07:29:47 PDT

Last Report

05-Oct-19 05:14:26 PDT

Last Seen

18-Nov-19 02:00:21 PST

Active In Authority

Yes

Feedback Volume

high

% Of Reports Were Complaints

79%

% Of Reports Were Spam Traps

0%

# Service Providers Seeing Spam Trap Feedback

0

 

 


 

 Jono H
 Plusnet Community Manager
brownmuir
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Posts: 5
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Re: messages with attchments being rejected by avasin16.plus.net

Thank You 

I have sent you a PM 

Community Gaffer
Community Gaffer
Posts: 3,294
Thanks: 5,492
Fixes: 108
Registered: ‎29-09-2011

Re: messages with attchments being rejected by avasin16.plus.net

We've had the fingerprint reset, however as most of those reports of spam were from recipients then the sender needs to be careful with their list or it will get flagged again.

 Jono H
 Plusnet Community Manager
brownmuir
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Posts: 5
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Re: messages with attchments being rejected by avasin16.plus.net

Thank you I will get them to send something in the morning 

Community Gaffer
Community Gaffer
Posts: 3,294
Thanks: 5,492
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Registered: ‎29-09-2011

Re: messages with attchments being rejected by avasin16.plus.net

No worries. Let us know if it works! 

 Jono H
 Plusnet Community Manager
brownmuir
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Re: messages with attchments being rejected by avasin16.plus.net

Still ongoing the 3rd party is out until Friday, I will keep you informed as soon as I get a response from them 

 

Cheers

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,590
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Registered: ‎26-03-2018

Re: messages with attchments being rejected by avasin16.plus.net

Fix

Hi @brownmuir,

 

I'm sorry to hear that this problem is still ongoing. Thank you for keeping us updated.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
brownmuir
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Posts: 5
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Re: messages with attchments being rejected by avasin16.plus.net

This seems to have been fixed now as I received email this morning with an attachment happy happy thank you to all with this issue 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎11-01-2018

Re: messages with attchments being rejected by avasin16.plus.net

 

Really pleased to hear this, @brownmuir

 

Please let us know if there's anything else you need.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team