marked as spam still getting through
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marked as spam still getting through
23-09-2017 11:53 AM
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marked an email on 7th Sept via web mail but more arrived today
Re: marked as spam still getting through
23-09-2017 4:31 PM
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@Gus - not trying to teach granny how to suck eggs - you've been around for too long - but are these all from the same source/same subject &c?
Re: marked as spam still getting through
23-09-2017 6:12 PM
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yep hotels.com iirc i even marked it over a year ago as well
Re: marked as spam still getting through
23-09-2017 6:16 PM
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One for our resident email expert, then. I assume you have no reason to contact hotels.com?
Re: marked as spam still getting through
23-09-2017 8:41 PM
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@Gus wrote:
yep hotels.com iirc i even marked it over a year ago as well
If you check the Return-path@ value in the headers of the message is the domain part of the address (after the @ symbol) always the same (it might not be hotels.com)? If it is I suggest entering that in the 'blacklist' panel on the Manage My Mail Spam tab.
Persistent 'offer' spammers often change this sender domain slightly from time to time so if blacklisting appears to stop working check again and add the changed value.
Re: marked as spam still getting through
24-09-2017 1:56 AM
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same return in both "bounce.mail.hotels.com" in last 2, no longer have a save of the one a year ago, HDD died that held that so can't check it.
Re: marked as spam still getting through
24-09-2017 10:30 AM
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As @spraxyt has suggested then, blacklisting should work.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: marked as spam still getting through
25-09-2017 8:40 AM
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The blacklist doesn't fix that webmail spam marking isn't working @bobpullen its the bandaid
Re: marked as spam still getting through
25-09-2017 9:18 AM
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I've no reason to believe it's not working. It doesn't work on a per user basis though, it's global, so simply marking a message as spam a couple of times isn't necessarily going to alter the filters behaviour.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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