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marked as spam still getting through

Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

marked as spam still getting through

marked an email on 7th Sept via web mail but more arrived today

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
8 REPLIES
jab1
All Star
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Registered: 24-02-2012

Re: marked as spam still getting through

@Gus - not trying to teach granny how to suck eggs - you've been around for too long - but are these all from the same source/same subject &c?

John
Community Veteran
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Registered: 31-07-2007

Re: marked as spam still getting through

yep hotels.com iirc i even marked it over a year ago as well

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
jab1
All Star
Posts: 1,825
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Registered: 24-02-2012

Re: marked as spam still getting through

One for our resident email expert, then. I assume you have no reason to contact hotels.com?

John
Superuser
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Registered: 06-04-2007

Re: marked as spam still getting through


Gus wrote:

yep hotels.com iirc i even marked it over a year ago as well


If you check the Return-path value in the headers of the message is the domain part of the address (after the @ symbol) always the same (it might not be hotels.com)? If it is I suggest entering that in the 'blacklist' panel on the Manage My Mail Spam tab.

Persistent 'offer' spammers often change this sender domain slightly from time to time so if blacklisting appears to stop working check again and add the changed value.

David
Community Veteran
Posts: 3,187
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Registered: 31-07-2007

Re: marked as spam still getting through

same return in both "bounce.mail.hotels.com" in last 2, no longer have a save of the one a year ago, HDD died that held that so can't check it.

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Gaffer
Community Gaffer
Posts: 13,161
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Registered: 04-04-2007

Re: marked as spam still getting through

As @spraxyt has suggested then, blacklisting should work.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: marked as spam still getting through

The blacklist doesn't fix that webmail spam marking isn't working @bobpullen its the bandaid

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 930
Fixes: 77
Registered: 04-04-2007

Re: marked as spam still getting through

I've no reason to believe it's not working. It doesn't work on a per user basis though, it's global, so simply marking a message as spam a couple of times isn't necessarily going to alter the filters behaviour.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵