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mail recieved by plus.net not being delivered to user mailbox

mssystems
Rising Star
Posts: 282
Thanks: 39
Fixes: 1
Registered: ‎10-08-2007

mail recieved by plus.net not being delivered to user mailbox

One of my own customers, who is also a plus.net customer, called today as they were not receiving e-mail on their iMac.  They had already called plus.net support and been told there was nothing wrong at the plus.net end.  I've just spent an hour on the phone, which we will charge for, proving without doubt the issue is with plus.net servers and nothing to do with the iMac.

We established:

  • No new mail has been delivered to the mailbox since yesterday
  • It is not just the iMac not receiving new mail but every device.
  • Newly sent mail is not visible in the plus.net webmail interface.
  • We did what most of our customers would not be able to do, sent a trace message and looked at the logs (below).

Perhaps someone at plus.net who has a clue when it comes to e-mail could look into what happened to our trace.  Plus will be able to identify their customer from the email address.  Wouldn't it be great for Plus to volunteer to refund our charge before the customer asks.

 

Sender: xxxxx@e*s*o*.*****
Recipient: xxxx@madasafish.com
Subject: mail route test
Received -> Processed -> Sent

Date (UTC+00:00) |
9/9/2021, 5:27 PM | Receive | Message received by: ********
9/9/2021, 5:27 PM | Submit | The message was submitted.
9/9/2021, 5:27 PM | Send external | Message sent to mx-trial.core.plus.net at 212.159.9.200 using TLS1.2 with AES256
Message ID:<42929E99-BD9A-4962-93B1-0E9ECDB9C2CF@e*s*o*.*****>

 

2 REPLIES 2
wakeman
Aspiring Pro
Posts: 247
Thanks: 58
Fixes: 3
Registered: ‎20-04-2020

Re: mail recieved by plus.net not being delivered to user mailbox

@mssystems 

There are now at least three threads running about this issue

Its so fare seems to affecting   mail.plus.net  imap.plus.net    and mail.force9.net

@Gandalf  Your service status page is saying everything is Ok when its not! 

totd
Newbie
Posts: 1
Registered: 3 weeks ago

Re: mail recieved by plus.net not being delivered to user mailbox

ditto here. using Thunderbird.