loss of old email -
Since last November Plusnet has been unable to bill me for my broadband account. Not a problem initially as they were not charging me for working broadband. However - in order to resolve their problem - they created a new account. I asked whether my old email addresses would still function, to avoid contacting hundreds of people. Told that they would. And they do, But unfortunately all the different mailboxes get delivered to one address, so I get my wife's emails etc. Also cannot connect to old mailboxes by webmail so unable to retrieve them separately. Not a happy bunny.
Re: loss of old email -
Thanks for that. I was slowly getting round to working this out. It would have been helpful if Plusnet had given clear instructions themselves. They gave me a link to the Plusnet Handbook which tells you nothing about this situation. The mailboxes are recreated so I will wait to see if they get restored, and if so when.