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leaving plusnet sadly

kchambers
Hooked
Posts: 9
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Registered: ‎25-02-2020

leaving plusnet sadly

I have been a loyal plusnet customer for many years and having made the decision to upgrade to fibre, [ due to inability to stream netflix, amazon prime etc] I followed the ‘upgrade process’ on the members site, only to find that ‘fibre’ was not available to me in my area.
I confirmed this via a phone call to plusnet and found it to be correct.
I subsequently found that BT were the only option for me and finally bit the bullet to make the change.
However, and this is a real problem for me, I use my plusnet email account for everything, and losing it would cause me endless problems.
Questions:-
1. Is there any way in which I can retain the email account after leaving plusnet.
2. I have lots of archived email on ‘firefox thunderbird’; will they still be available to me if and when the email account should be closed.

I am not, sadly, an expert these matters therefore any advice that wonders into ‘jargon’ will not prove to resolve the situation.

10 REPLIES 10
jab1
Aspiring Legend
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Registered: ‎24-02-2012

Re: leaving plusnet sadly

@kchambers If you wish to keep your PN email account, this is easy- contact Plusnet and ask them to downgrade your account to an 'email only' when they close it. There are a number of threads on how to do this on the forum.

If you downloaded the emails to local storage on TB, they will not 'disappear' when you move - is your email configured as 'POP' or 'IMAP'?

John
kchambers
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Registered: ‎25-02-2020

Re: leaving plusnet sadly

Hi John,

Thanks for your help.
I believe that my email is configured as POP but perhaps you could tell me how I could confirm this.
As for whether the emails are ‘downloaded to local storage on TB’ does this involve an extra process other than ‘archiving’?
I have archived my important emails over time in the hope that I would not lose them.

Thanks

Ken

jab1
Aspiring Legend
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Registered: ‎24-02-2012

Re: leaving plusnet sadly

Hi Ken

To check your incoming server settings (POP/IMAP), go to Tools>Account settings>Account (in the left hand panel)>server settings, and you will see something like this (my settings on POP)

Server.PNG

As for saving to local storage, if you have the 'leave messages on server' box in the above image unticked, and you have all the emails you wish to save available when you open TB, then nothing more is needed. Out of curiosity, how do you archive your mail?

John
kchambers
Hooked
Posts: 9
Thanks: 1
Registered: ‎25-02-2020

Re: leaving plusnet sadly

Hi John,

I have checked my settings on TB and the ‘leave message on server ‘ box was ticked and have now un- ticked it.
My archived messages are still available as before.
I archive my messages by right clicking the message and choose ’ archive’.

Thanks again

Ken

jab1
Aspiring Legend
Posts: 11,272
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Registered: ‎24-02-2012

Re: leaving plusnet sadly

Thanks for the reply, Ken. I assume there was a figure in the box for how many days to leave on the server - probably the default of 7?

I forgot that option was there for archiving - I have used an extension to TB to archive any mail I want to save to external storage as I don't like clogging up my hard-drive and the small risk of losing them if that drive fails, but that's just my way - if yours works for you, thats OK.

John
bmc
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Re: leaving plusnet sadly

@kchambers 

I'm confused!!! Unless your'e talking about FTTP I don't see how BT can provide fibre but not PlusNet.

 

If it is FTTP you're moving to then fair enough - PlusNet don't currently offer a commercial product. Apart from BT there are other FTTP providers. Zen Internet is one and it is believed Sky and TalkTalk will be launching soon.

 

I can't remember the full details but I would make certain you get your e-mail sorted before you leave (or give notice). There used to be a monthly charge of £1.06 for e-mail only but that may have gone. Hopefully a staff member will pop up on here and advise what's what with regard to e-mail accounts.

 

Brian

jab1
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Registered: ‎24-02-2012

Re: leaving plusnet sadly

@bmc Email only accounts are now free, but as I think I may have said earlier in this thread, you need to make it clear to PN that you want one before you switch.

John
kchambers
Hooked
Posts: 9
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Registered: ‎25-02-2020

Re: leaving plusnet sadly

Hi John,

With regard to 'leave message on server' as I said in my previous message, the box was ticked.   The figure in the box was '7'.

As I said I have now un-ticked this box.

thanks

Ken

Strat
Community Veteran
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Registered: ‎14-04-2007

Re: leaving plusnet sadly

Moderators Note
This topic has been moved from ADSL Broadband to Email.

 

 

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Gandalf
Plusnet Help Team
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Re: leaving plusnet sadly

Thanks for your post @kchambers and apologies for the delayed staff response. I'm sorry to see you're leaving us after so long although it's understandable as it seems that FTTP is available in your area so it'd be a really big speed boost.

Once your phone line has been transferred across, and you don't need your broadband service from us anymore you'd need to call us on 0800 013 2632 so we can manually cease this and close your account down.

We'd need to allow the cancellation to go through before we're able to change the account to email only, as the cancellation will generate the final bill and ensure you’re not billed following that.

Once the cancellation happens, while your emails will stop working, we'll then need to reactivate your account, you’ll need to re-setup your mailboxes by going to Manage My Mail Here and you should be up and running again.

If not all your mail shows up, we can get your mailboxes restored at the point your account was cancelled but any emails you’re sent in the interim between that and the mailbox being recreated will have bounced back to the sender.

I recommend logging into the Manage My Mail before your account is cancelled to make a note of all the mailboxes and settings you have as it'll be easier to re-setup them up after. 

Feel free to post back or send me a private message once your account has been cancelled and I'll be happy to ensure we raise a task to our NetOps team as soon as we can to reactivate your account. Generally you shouldn’t be without your emails for more than one or two working days but if there are any delays or issues, it may be longer. 

I hope this helps. Let me know if you've got any further queries though.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team