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lPad repeatedly downloading read emails.

TeeGee
Seasoned Pro
Posts: 577
Thanks: 283
Fixes: 1
Registered: ‎24-02-2009

lPad repeatedly downloading read emails.

It only started this week. Everytime the iPad email is accessed it downloads 700 emails that have been previously read but are still on the server. It used to just download new mails so this is a bit tedious. It would seem to me that either Apple have changed something or the PN mail server has.  Nothing has knowingly been changed in the iPad settings.

Anyone else got this problem? The connection is imap for multiple devices.

 

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: lPad repeatedly downloading read emails.

Sorry to hear this.

Can you PM me the mailbox affected so we can look into this further?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 20,090
Thanks: 8,197
Fixes: 103
Registered: ‎22-08-2007

Re: lPad repeatedly downloading read emails.

It could be a corrupt email configuration on the iPad. I’ve had them before. Assuming this is an imap connection, you can safely delete the account on the iPad and set it up afresh.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.