ic24.net webmail

[#1]

Gentlemen the situation is now so serious I have to make a decision tonight.

As I think Plusnet have deactivated my e-mail account in error or intention and all the attempts over the past more than 2 weeks to get the service timely reinstated have failed so far, do I:
1. Wait further for answers to more questions you have submitted. Or:
2. Make a formal complaint with the request for the name of the Plusnet ADR provider.

Your guidance as always much valued.
John.

[#2]

It is unlikely that the account has been deactivated.

You just need someone to pick up the issue. Have you called support?

@MatthewWheeler / @Marsh

[#3]

About 5 time since 11th November. A formal complaint has now been sent.

[#4]

Sorry to hear this @mombic 

There is an open issue we're aware of and investigating.

Unfortunately I can't say when it will be fixed but it is being worked on

[#5]

Thank you Matthew. I have also received the attached and replied to Josh that I still need my complaint actioned.by the complaints dept.

Also please update me here with regular updates.

John.