iPhone - can't delete messages with attachments
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- iPhone - can't delete messages with attachments
iPhone - can't delete messages with attachments
01-07-2015 10:59 PM
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I have the same Plusnet IMAP email address on both devices and can delete any message on the iPad but when I try to delete messages on the iPhone I can delete text only messages but when I try to delete a message with an attachment I get a " this message could not be moved to Trash” message box.
I've checked the mail settings on both devices and they are identical.
I also have a gmail IMAP address and can delete messages with attachments on both devices so don’t understand why it’s only the Plusnet messages with attachments that I can’t delete on the iPhone ?
Re: iPhone - can't delete messages with attachments
01-07-2015 11:04 PM
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Try setting the IMAP Path Prefix to INBOX in advanced settings for the email account on the iPhone and see if that fixes it.
Re: iPhone - can't delete messages with attachments
02-07-2015 12:04 PM
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Re: iPhone - can't delete messages with attachments
03-07-2015 10:23 AM
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Bob Pullen
Plusnet Product Team
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Re: iPhone - can't delete messages with attachments
03-07-2015 1:28 PM
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My iPad which is also on IOS 8 does not have anything in that field and deletes the messages without any problems.
dick:quote
Re: iPhone - can't delete messages with attachments
03-07-2015 2:26 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: iPhone - can't delete messages with attachments
03-07-2015 3:02 PM
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I'll give it a try when I get home
dick:quote
Re: iPhone - can't delete messages with attachments
03-07-2015 6:06 PM
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...that said sometimes on my PC the Outlook client fails to complete the move from the inbox to the trash folder...
...Just remembered something - are you sure on the device which is failing that under the advanced settings, you have "mapped" the deleted items folder to the IMAP junk folder? As I was about to click post I recalled a similar experience with someone who had not mapped deleted items to the IMAP folders...
HTH.
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Re: iPhone - can't delete messages with attachments
03-07-2015 8:58 PM
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I've deleted the mailbox on the iPhone and re-created it but the problem is still there and i've also tried a restart on the iPhone but this didn't fix the problem
I've re-checked the advanced mail settings on the iPhone and they are identical to those on the iPad so why I can delete the messages with attachments on the iPad and not the iPhone I have no idea and why the problem is only with messages that have an attachment as I can delete text only messages on the iPhone
This appears to be limited to my Plusnet email account as the gmail account I have on both devices does not have this problem.
Re: iPhone - can't delete messages with attachments
06-07-2015 12:56 PM
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You could probably test this by logging into the mailbox using Webmail, right-clicking the Inbox and then left-clicking 'Compact'. You should then revisit the iPhone and see if there's been any change in behaviour/the emails you can see.
Failing that, can you confirm that you've tried the guidance in the third post down here.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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