iPhone 6 and emails
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: iPhone 6 and emails
20-02-2019 4:53 PM - edited 20-02-2019 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can anyone help me set up email on my iphone 6? I have tried all the correct settings from the Plusnet help pages but it does not work. It was working fine until a couple of weeks back then outgoing mail stopped. It said it could not connect to the server relay.plus.net
My settings are Incoming Mail Server Host Name mail.plus.com
Outgoing Mail Server SMTP relay.plus.net
Primary Server relay.plus.net is set to ON
Other SMTP Servers relay.plus.net set to ON
When I check email it says Cannot Get mail
The mail server "mail.plus.com" is not responding. Verify that you have enetred the correct account info in mail settings.
All help is much appreciated.
Thanks.
Fixed! Go to the fix.
Re: iPhone 6 and emails
20-02-2019 6:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Jim44,
Please accept my apologies for the issue with your outgoing mail.
Under primary server and outgoing mail server, please ensure you have the following details stored.
Host name: relay.plus.net
Username: Your account username if it's a default mailbox or username+mailbox name (prefix to the @ symbol is your mailbox name)
Password: Your account password or the mailbox password
Use SSL: Off
Authentication: Password
Server port: 587
Once you have selected done, also close the application with settings and mail then reopen mail and try sending yourself an email to test it.
Let us know how you get on.
Thank you.
Re: iPhone 6 and emails
20-02-2019 11:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Jubby, thanks for your help. I did everything you suggested and clicked Done and exited the app. Went to Mail and am getting the message Cannot Get Mail - The mail server "mail.plus.com" is not responding.
So now I cannot get or send mail!
Settings are Incoming Mail Server- Host Name -mail.plus.com
Outgoing Mail Server - SMTP relay.plus.net
Primary Server -relay.plus.net - ON
Other SMTP Servers - relay.plus.net -ON
What am I doing wrong?
I have to say this all seemed to start after an apple General Update last month. Could that be the cause of this problem? I was using plusnet mail since I switched to you last year. It works fine on my two Mac computers.
It's driving me nuts.
Re: iPhone 6 and emails
21-02-2019 7:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Jim44 the incoming mail server should be mail.plus.net not mail.plus.com
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: iPhone 6 and emails
21-02-2019 10:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks MisterW, I just changed ot to mail.plus.net, saved it and got the message Cannot get mail, mail.pllus.net is not responding.
21-02-2019 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Jim44, just to make sure there's no underlying issues with the server side. Are you able to log into https://webmail.plus.net/ at all? Once on there is it clears emails have been received since you first observed the issue on your client?
If you can access the webmail and have seen emails have been received through there then one thing I'd recommend to check the SSL settings on your client which usually defaults back to ticked with Apple updates. Make sure that SSL is disabled in both inbound server settings and outbound as this could be stopping the connection to servers. Let us know how ti goes.
Re: iPhone 6 and emails
21-02-2019 7:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello. I have the same problem & have been unable to send emails from my iPhone 6s for months. I have done everything mentioned in the above comments but it doesn’t solve the problem. I can receive emails but not send them. Please help.
Re: iPhone 6 and emails
21-02-2019 11:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello, thanks for your help.I have just checked the settings and it had defaulted back to SSL ON. Why do apple think that is a good idea? I have another apple update pending so will check for that problem after I install it.
I have now got my mail back and successfully sent a test message which was received along with other emails.
I hope this helps others with the same problem.
A big thank you everyone for their help in resolving this issue.
Re: iPhone 6 and emails
22-02-2019 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@NotAGeek, it would be worth making sure SSL is turned off in your email settings too.
Re: iPhone 6 and emails
22-02-2019 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks adamwalker, I had SSL turned off but it was defaulting to On after I had saved and closed the settings app.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page