iOS8 unable to send emails via PN
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: iOS8 unable to send emails via PN
iOS8 unable to send emails via PN
10-06-2015 1:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many places I have been at outgoing email has been OK, too, but the last two create an error: "Cannot send mail. A copy has been placed in your outbox. The recipient n was rejected by the server.".
No settings have been changed and password is present & correct. Outgoing mail is fine at home.
Lots of stuff on the 'net. Known iOS fault, no answers that I can find.
Any ideas here?
Re: iOS8 unable to send emails via PN
10-06-2015 1:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: iOS8 unable to send emails via PN
10-06-2015 6:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Mardler No settings have been changed and password is present & correct. Outgoing mail is fine at home.
As Bob says it could be the connection you are using. However just let's rule out some of the common issues in not being able to use the SMTP server when not on the PlusNet network. Can you confirm that the outgoing server is configured as follows...
Server: relay.plus.net
Port: 587
Server requires authentication: account (or mailbox) username (username+mailboxname) and password
SSL: Off
Send password as plain text
If everything is working at home then that rather suggests that the port is set to 25 and / or authentication is not configured.
Some networks will block access "off network" on port 25. Some networks will block any access to an external SMTP server.
HTH.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: iOS8 unable to send emails via PN
10-06-2015 7:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I got over it by deleting the mail settings on my iPhone and re-entering them (with a reboot in between)!
York.
Re: iOS8 unable to send emails via PN
11-06-2015 1:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are not wrong on that point. Apple email settings seem to have a habit of getting somewhat screwed for no apparent reason. Earlier this week one of my PN email addresses got "stuck" on my iPad - it would not RECEIVE.
If I looked at all mailboxes, it would simply report (quite promptly) "last updated yesterday at xx:yy"
Looking at individual mailboxes would receive OK, except for one which reported the above.
I deleted that account and reinstated it and all was fine, except I was left with an orphaned SMTP configuration.
Quote from: Mardler incoming email is OK.
...
Outgoing mail is fine at home.
Leads me to believe this a ports and authentication configuration issue.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: iOS8 unable to send emails via PN