freenetname - repeated Logon request for username/password

fairmaiden · ‎26-08-2015

As of today (14:15) I am suddenly getting the Logon dialogue box requesting my username and password (already filled in),

when I click OK, it just displays again - I believe this is a known problem.... hopefully with a known solution?

This is NOT a problem at my end, nothing has changed.

Thanks.

fairmaiden · ‎26-08-2015

Rebooted and problem seems to have gone away !!

Townman · ‎22-08-2007

Rebooted what?

Rebooted the PC points to a PC problem.

Rebooted the router most likely points to having a dynamic IP address which has been abused previously and is black listed - getting a new external IP address will "mitigate" such failures.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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fairmaiden · ‎26-08-2015

Sorry, rebooted my laptop - running off a Vodafone dongle (mobile broadband).

Townman · ‎22-08-2007

Ah - Thank you!

Given the configuration described, I would suspect that rebooting the laptop will have cause the Vodaphone dongle to obtain a different IP address.

I have been mindful to write a diagnostic guide for this issue profile ... however by nature, it is technically detailed ... so not yet done. Good to know that you are now working OK.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.