freenetname - no send/receive for 2 days
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- Re: freenetname - no send/receive for 2 days
Re: freenetname - no send/receive for 2 days
02-02-2018 11:31 PM
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One of the few things that seem to be consistent when this happens is that I can still access my emails via dialup.
Attached is a tracert done while on-line via my dial-up connection.
I also did a telnet to mail.freenetname.co.uk 110 and that was successful.
Re: freenetname - no send/receive for 2 days
03-02-2018 3:40 PM
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Still weird...... around a couple of minutes when I get the old error message back and can't send/receive emails,
then suddenly it all starts working ok again.....
Last time I get as far as logging into the Forum and then it works and I think "forget it" - this time I had got as far
as my thread, so I am logging it at 15:38hrs.
I have never had this fault this intermittent, usually it happens for a day or so (solid) and then completely goes away.
I did a telnet which failed, now done one which is ok.
Re: freenetname - no send/receive for 2 days
03-02-2018 3:53 PM
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I suggest changing the server timeout to 1 min 30 sec in advanced settings. Just the one change to see if the intermittent behaviour is eliminated.
Re: freenetname - no send/receive for 2 days
04-02-2018 12:09 PM
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Have you rebooted the laptop and router? I recently spent a long time looking at a user having problems sending emails with attachments. Kept getting server timeouts. Small emails sent ok. Reduced the sizes of the attached images substantially but still no success. In shear desperation I rebooted to router and the queued emails sent instantly. No understandable logic!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: freenetname - no send/receive for 2 days
04-02-2018 1:41 PM
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I do not have a router, I have a Vodafone dongle (connected to the laptop via a cable).
Web browsing is perfectly ok, it is just the emails that do not get through sometimes.
Re: freenetname - no send/receive for 2 days
10-02-2018 8:52 AM
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Heads up - it is happening again!
Started up this morning at 8am and could send but not receive emails via my dongle.
So I spent £6 on a BT-Fon wifi connection and it then works.
Go back to my dongle and I get the error message again.
(I am assuming it will probably work on dial-up as usual).
Telnet to mail.freenetname.co.uk fails when connected via the dongle.
But (as you can see) I connect to the internet via my browser perfectly well on the dongle.
I can also log in and see my Webmail ok.
(I am out this morning / back after lunch).
Re: freenetname - no send/receive for 2 days
10-02-2018 9:18 AM
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Attached is a tracert done via the dongle.
Re: freenetname - no send/receive for 2 days
10-02-2018 12:16 PM
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It is 12:15 (lunchtime) and I have just switched on the laptop.....
everything is now working normally.
Any suggestions as to what info I can provide next time - let me know!
Re: freenetname - no send/receive for 2 days
10-02-2018 4:10 PM
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The tracert via the dongle to the freenetname mail server shows the expected result - policy-blocked at the boundary to the Plusnet network.
Was the telnet check which also failed done to port 110 (the POP3 port)?
Have you tried shutting the laptop down completely when receiving messages fails, wait a few (eg 5) minutes, then try again? Or does that happen in any case when you switch between dongle and BT-FON?
Re: freenetname - no send/receive for 2 days
10-02-2018 4:25 PM
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Yes, I did do the telnet to Port 110.
Yes, when it happened at 8.00am this morning I switched everything off and about
half an hour later switched it all back on again but it still didn't work.
Is there some way the dongle could pass on but change data so that it fails further on?
Re: freenetname - no send/receive for 2 days
13-02-2018 2:35 PM
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It's a bit of an odd one.
What I'd like to definitively see is you connected on the dongle and showing that sometimes you can telnet to the pop3 port and see the login prompt(with time and date) and that sometimes on the same dongle you can't. That's what I think is in this thread, but it would be good for another example.
We've got an internal problem raised for this: 105757.
Ex-Broadband Service Manager
Re: freenetname - no send/receive for 2 days
13-02-2018 3:20 PM
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@fairmaiden provided me with the attached tracetcp results using the dongle and using BT-Fon. These were done at the weekend when both were working. Need it to fail again to get a dongle trace in the failed state.
tracetcp using dongle
tracetcp using BT-Fon
These head for alternative IPs with the BT-Fon one traversing the DSName twice. Is that a clue to the cause of the problem when collecting mail fails? I have in mind the problems seen with mail-plus.net IPs last Nov.
Re: freenetname - no send/receive for 2 days
16-02-2018 2:01 PM
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Re: freenetname - no send/receive for 2 days
16-02-2018 2:13 PM
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Re: freenetname - no send/receive for 2 days
16-02-2018 3:03 PM - edited 16-02-2018 3:22 PM
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@fairmaiden Using the dongle could you try
tracetcp 212.159.8.233:110 and (different third octet) tracetcp 212.159.9.233:110
If the first of those works could you try replacing the incoming server name mail.freenetname.co.uk with the IP
212.159.8.233
in Windows Live Mail and see if that works? You could try this anyway even if tracetcp fails.
Your "not working" trace shows no responses after reaching Colindale, where previously there was. Tracetcp from my connection reached both server IPs initially, but fails to reach 212.159.9.233 now.
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