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freenetname - no MX or A record - error using webmail

FIXED
fairmaiden
Rising Star
Posts: 99
Thanks: 5
Fixes: 2
Registered: ‎26-08-2015

freenetname - no MX or A record - error using webmail

I am getting error 0x800CCC0D when using Windows Live Mail, so I logged on to my webmail and tried to send an email,

the error message I got is attached, but it says:

SMTP Error (550): Failed to set sender

.........

sender rejected - invalid domain (no MX or A record)).

When I have previously had problems with WLM I have always been able to use webmail instead, so any ideas????Huh

Thanks.

Moderators Note: Personal information from image removed

22 REPLIES 22
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,234
Thanks: 9,171
Fixes: 1,478
Registered: ‎21-04-2017

Re: freenetname - no MX or A record - error using webmail

Hi there.

I'm sorry to see you're unable to send emails via webmail.

I've checked your account and I can't see anything amiss however I've refreshed the mail component to try to fix this. Can you try sending mail after 30 minutes? If you're still unable to we'll raise this with our networks team to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
fairmaiden
Rising Star
Posts: 99
Thanks: 5
Fixes: 2
Registered: ‎26-08-2015

Re: freenetname - no MX or A record - error using webmail

No - still getting the same error message, thanks.

pacificoceanblu
Newbie
Posts: 3
Thanks: 2
Registered: ‎26-08-2019

Re: freenetname - no MX or A record - error using webmail

Just looked at this for a friend who has a freenetname email.

Looks like the issue is that the freenetname.co.uk domain has after 20 years finally expired...

-----------------

Registrar:
Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]
URL: http://www.madasafish.com

Relevant dates:
Registered on: 26-Jul-1999
Expiry date: 26-Jul-2019
Last updated: 04-Aug-2017

Registration status:
Renewal required.
*** This registration has been SUSPENDED. ***

----------------------------------

 

So with no domain, no emall, no nothing.

 

 

flycatchers
Dabbler
Posts: 12
Registered: ‎12-12-2015

Re: freenetname - no MX or A record - error using webmail

I wondered why my website which I set up through freenetname in 2000 was down and the FTP to its files no longer working. I really hope that plusnet will renew its domain!

fairmaiden
Rising Star
Posts: 99
Thanks: 5
Fixes: 2
Registered: ‎26-08-2015

Re: freenetname - no MX or A record - error using webmail

Can anyone confirm this (within Plusnet)?

Attached is the screenshot from the actual Whois website.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,234
Thanks: 9,171
Fixes: 1,478
Registered: ‎21-04-2017

Re: freenetname - no MX or A record - error using webmail

Thanks for flagging, I've raised this with our network operations team to investigate further.

As soon as I know more I'll let you know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ndtqpr
Newbie
Posts: 6
Thanks: 1
Registered: ‎26-08-2019

Re: freenetname - no MX or A record - error using webmail

Hi

My freenetname account has also stopped working today.

Can't get/send emails and the website is "unknown"!

Although my expiry date on Nominet says Mar 2020.

Help please!!

 

Thanks

 

 

D4vid
Interested
Posts: 2
Thanks: 1
Registered: ‎26-08-2019

Re: freenetname - no MX or A record - error using webmail

Hi everbody.

My access to Freenetname emails has also stopped today.

This is worrying Sad

plusnet, can you investigate please.

Thank you.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,234
Thanks: 9,171
Fixes: 1,478
Registered: ‎21-04-2017

Re: freenetname - no MX or A record - error using webmail

Fix

Thanks for getting in touch @ndtqpr and @D4vid

I can confirm this is in hand with our NetOps team and when I know more I'll let you know however to set expectations it likely won't be tonight as it's a bank holiday. Apologies for the inconvenience this causes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ndtqpr
Newbie
Posts: 6
Thanks: 1
Registered: ‎26-08-2019

Re: freenetname - no MX or A record - error using webmail

Hi,

Just a quick update on this.

 

I've been able to receive emails this morning (both on my phone and using Outlook on PC) but cannot send them and the website is still "not found"

 

Thanks

stephenwood74
Dabbler
Posts: 11
Thanks: 1
Registered: ‎08-08-2018

Re: freenetname - no MX or A record - error using webmail

yep mines not working either. The freenetname server is down/not responding.

 

 

fairmaiden
Rising Star
Posts: 99
Thanks: 5
Fixes: 2
Registered: ‎26-08-2015

Re: freenetname - no MX or A record - error using webmail

It is 10.45am, I have just returned from shopping and downloaded all my emails to WLM - so for me it is now working!!

Many thanks to all the staff who expedited this matter.

D4vid
Interested
Posts: 2
Thanks: 1
Registered: ‎26-08-2019

Re: freenetname - no MX or A record - error using webmail

Looks fixed to me too .. thanks for all the great help and support. Phew!

stephenwood74
Dabbler
Posts: 11
Thanks: 1
Registered: ‎08-08-2018

Re: freenetname - no MX or A record - error using webmail

working fine for me too Smiley