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exceed a total of 1GB (Gigabytes) of email on our servers

Midville
Grafter
Posts: 376
Registered: 05-04-2007

exceed a total of 1GB (Gigabytes) of email on our servers

Hi, I have had an email stating the above I have a 2 main emails (IMAP) and I use outlook on my PC and pick them up on my phone also. When I go into webmail sent items I have a email which a 5mb attachment which has 'copied' itself hundreds of time and therefore taking up this space. I have deleted it on webmail but it reappears this item is not showing on my phone or outlook. Any ideas of how to delete it?
Many Thanks
3 REPLIES
Community Veteran
Posts: 26,699
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: exceed a total of 1GB (Gigabytes) of email on our servers

have you emptied the deleted items in webmail?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Midville
Grafter
Posts: 376
Registered: 05-04-2007

Re: exceed a total of 1GB (Gigabytes) of email on our servers

They email in question is not there just 398 pages of the same message in sent items - delete them in sent not showing in trash / some time later they are back in sent?
Community Veteran
Posts: 26,699
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: exceed a total of 1GB (Gigabytes) of email on our servers

Are they only reappearing after you've started outlook on your PC or looked at the mail on your phone?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)