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empty inbox

sixpence
Grafter
Posts: 45
Registered: ‎30-07-2007

empty inbox

When I go to the plusnet email box there is no longer a  record of received emails.
This seems to have happened since changing my general password.
Any connection between the two.Have I missed out a step and if so What?
your help would oblige.
17 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: empty inbox

Are you using standard webmail at https://webmail.plus.net/src/login.php or the new beta webmail?
Also can you let me know if you're trying to login as default or perhaps into a specific mailbox?
I have checked your default mailbox from here and it does seem to be empty, do you have a mail client such as Outlook set up anywhere that could have downloaded those messages?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sixpence
Grafter
Posts: 45
Registered: ‎30-07-2007

Re: empty inbox

Thank you for your response.
So far as I know the set up has not changed.
Windows live mail is the platform.If that is the right term.
Joe(sixpence)javascript:void(0);
sixpence
Grafter
Posts: 45
Registered: ‎30-07-2007

Re: empty inbox

I log into plus net web mail as you have established.
Is there any way in which I can check where emails are being stored if not with plus net?
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: empty inbox

@sixpence
Have you ever logged on with Outlook or other mail client? Smiley
Depending on settings one of these could have stored all your e- mails and deleted them from the PN server  Sad
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: empty inbox

Quote
Is there any way in which I can check where emails are being stored if not with plus net?

They won't be anywhere else as e-mail doesn't have anywhere to go astray. For example if a message can't be delivered it's usually bounced straight back to the sender.
Quote
Windows live mail is the platform

That would imply that you're wanting to check e-mail to a windows live (hotmail) address that means the messages wouldn't be for a Plusnet address.
So it sounds to me like you may be checking in the wrong place for your messages possibly. I have sent a message to your default Plusnet address and I can see that was delivered just fine.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: empty inbox

@sixpence - windows live mail can and possibly has been set up to delete your e-mails from the PN server
@adam - I use Windows live mail on my vista laptop to access PN and my other e-mails  Smiley
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: empty inbox

Quote
I use Windows live mail on my vista laptop to access PN and my other e-mails

TBH I've never used it Peter, I'll find out what the ins and outs are of using that to collect mail.
@sixpence it sounds like using windows live mail to collect PN email has downloaded your messages hence they aren't viewable via webmail because you've downloaded them from the mail server.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: empty inbox

@ sixpence
I would check the settings on Windows live mail as the guide here http://www.plus.net/support/email/setup/windows_live_mail_settings.shtml Cool
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
sixpence
Grafter
Posts: 45
Registered: ‎30-07-2007

Re: empty inbox

Adam,
Thank you,received your email O.K.However, it does not appear in plus net email folder.
This blip has only occurred recently. I have been using windows live for the past year.
The computer is H.P. running windows 7, In my small experience it is not a happy union.
Previously used Windows XP (domestic version), no trouble.
Thank you for your attention
Peter,
Thank you for your input. I will attempt to understand the procedures etc.. 
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: empty inbox

@sixpence
Have you loaded up Plusnet assist? Embarrassed
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: empty inbox

Quote from: sixpence
Thank you,received your email O.K.However, it does not appear in plus net email folder.

Adam checked and could see that it was in your Plusnet mailbox. You then received it in to Windows Live and now you can't see it in your Plusnet mailbox  using webmail.
I'm 99.9999% certain that you have Windows Live incorrectly configured. Peter pointed you to the correct place. The Delivery section at the bottom of the last screen shot is the crucial part:

You MUST have Leave a copy of messages on server ticked.
Setting Remove from server after nnn days is optional.
Having a tick in the last box means that when you permanently delete an email in Windows Live it will also disappear from webmail.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
sixpence
Grafter
Posts: 45
Registered: ‎30-07-2007

Re: empty inbox

Jelv,
Am unable to find a properties page that matches you screen view.
Thanks anyway..
whelpton
Grafter
Posts: 104
Registered: ‎06-06-2011

Re: empty inbox

@sixpence.
Hopefully this link should help
http://support.tigertech.net/windows-live-mail-lmos
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: empty inbox

Quote from: sixpence
Jelv,
Am unable to find a properties page that matches you screen view.
Thanks anyway..

It's in the page Peter linked above (as I said).
Quote from: PeterLoftus
@ sixpence
I would check the settings on Windows live mail as the guide here http://www.plus.net/support/email/setup/windows_live_mail_settings.shtml Cool
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)