empty inbox

[#1]

When I go to the plusnet email box there is no longer a  record of received emails.
This seems to have happened since changing my general password.
Any connection between the two.Have I missed out a step and if so What?
your help would oblige.

[#2]

Are you using standard webmail at https://webmail.plus.net/src/login.php or the new beta webmail?
Also can you let me know if you're trying to login as default or perhaps into a specific mailbox?
I have checked your default mailbox from here and it does seem to be empty, do you have a mail client such as Outlook set up anywhere that could have downloaded those messages?

[#3]

Thank you for your response.
So far as I know the set up has not changed.
Windows live mail is the platform.If that is the right term.
Joe(sixpence)javascript:void(0);

[#4]

I log into plus net web mail as you have established.
Is there any way in which I can check where emails are being stored if not with plus net?

[#5]

@sixpence
Have you ever logged on with Outlook or other mail client?
Depending on settings one of these could have stored all your e- mails and deleted them from the PN server 

[#6]

Quote

Is there any way in which I can check where emails are being stored if not with plus net?

They won't be anywhere else as e-mail doesn't have anywhere to go astray. For example if a message can't be delivered it's usually bounced straight back to the sender.

Quote

Windows live mail is the platform

That would imply that you're wanting to check e-mail to a windows live (hotmail) address that means the messages wouldn't be for a Plusnet address.
So it sounds to me like you may be checking in the wrong place for your messages possibly. I have sent a message to your default Plusnet address and I can see that was delivered just fine.

[#7]

@sixpence - windows live mail can and possibly has been set up to delete your e-mails from the PN server
@adam - I use Windows live mail on my vista laptop to access PN and my other e-mails  

[#8]

Quote

I use Windows live mail on my vista laptop to access PN and my other e-mails

TBH I've never used it Peter, I'll find out what the ins and outs are of using that to collect mail.
@sixpence it sounds like using windows live mail to collect PN email has downloaded your messages hence they aren't viewable via webmail because you've downloaded them from the mail server.

[#9]

@ sixpence
I would check the settings on Windows live mail as the guide here http://www.plus.net/support/email/setup/windows_live_mail_settings.shtml

[#10]

Adam,
Thank you,received your email O.K.However, it does not appear in plus net email folder.
This blip has only occurred recently. I have been using windows live for the past year.
The computer is H.P. running windows 7, In my small experience it is not a happy union.
Previously used Windows XP (domestic version), no trouble.
Thank you for your attention
Peter,
Thank you for your input. I will attempt to understand the procedures etc.. 

[#11]

@sixpence
Have you loaded up Plusnet assist?

[#12]

Quote from: sixpence

Thank you,received your email O.K.However, it does not appear in plus net email folder.

Adam checked and could see that it was in your Plusnet mailbox. You then received it in to Windows Live and now you can't see it in your Plusnet mailbox  using webmail.
I'm 99.9999% certain that you have Windows Live incorrectly configured. Peter pointed you to the correct place. The Delivery section at the bottom of the last screen shot is the crucial part:

You MUST have Leave a copy of messages on server ticked.
Setting Remove from server after nnn days is optional.
Having a tick in the last box means that when you permanently delete an email in Windows Live it will also disappear from webmail.

[#13]

Jelv,
Am unable to find a properties page that matches you screen view.
Thanks anyway..

[#14]

@sixpence.
Hopefully this link should help
http://support.tigertech.net/windows-live-mail-lmos

[#15]

Quote from: sixpence

Jelv, Am unable to find a properties page that matches you screen view. Thanks anyway..

It's in the page Peter linked above (as I said).

Quote from: PeterLoftus

@ sixpence I would check the settings on Windows live mail as the guide here http://www.plus.net/support/email/setup/windows_live_mail_settings.shtml