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email outage and windows mail on vista

lomond1965
Dabbler
Posts: 13
Registered: 02-01-2008

email outage and windows mail on vista

i am running windows mail on vista.
i still am unable to acess my mail following the recent email  outage, although i can send mail. plusnet customer support double checked my settings, but said all the residual problems where people can't access email were with people running windows mail on vista. they claim the fault is with microsoft - they need to provide a fix (its a bit of a coincidence that the problem started at exactly the same time as the plusnet email problem).
plusnets's recommendation is to bin windows mail and run thunderbird instead, but i dont really want to do this. does this advice sound reasonable/sensible? might the problem get rectified, or have plusnet stopped investigating?
22 REPLIES
andrewgateway
Newbie
Posts: 7
Registered: 15-10-2008

Re: email outage and windows mail on vista

I have also lost my e-mail and web mail. I am using Entourage on a mac.
pnf
Grafter
Posts: 266
Registered: 07-11-2007

Re: email outage and windows mail on vista

I haven't been able to access my email this evening.
Webmail reports the following:  ERROR: Connection dropped by IMAP server.
Using Thunderbird in Windows 7 reports the following:  Sending of password did not succeed. Mail server mail.force9.net responded: Temporary problem, please try again later

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: email outage and windows mail on vista

[quote=lomond1965]i still am unable to acess my mail following the recent email  outage
I've checked your mail and can access all the mailboxes on your account. Have you tried recreating the profile in your mail client (remove it and add it again) ?

[quote=andrewgateway]I have also lost my e-mail and web mail. I am using Entourage on a mac.
I'm getting your account checked as I'm having some issues accessing your mailboxes.
[quote=pnf]I haven't been able to access my email this evening.
Interestingly your account name starts with the same 2 letters as andrewgateway's so I'm wondering if there is an issue with that TLK in the filesystem. I'm getting it looked at too.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: email outage and windows mail on vista

TLK = Two Letter Key
See http://community.plus.net/forum/index.php/topic,91668.msg766723.html#msg766723
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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lomond1965
Dabbler
Posts: 13
Registered: 02-01-2008

Re: email outage and windows mail on vista

Chris
Thanks for yr suggestion . Before I do that, won't removing the account mean that i will lose all my old emails and the contents of my address book?
Community Veteran
Posts: 26,718
Thanks: 930
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Registered: 10-04-2007

Re: email outage and windows mail on vista

You should be able to do that without losing any email. Do you use IMAP or POP3?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Community Gaffer
Community Gaffer
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Re: email outage and windows mail on vista

@andrewgateway & @pnf
Should be fixed now, can you try again please.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lomond1965
Dabbler
Posts: 13
Registered: 02-01-2008

Re: email outage and windows mail on vista

I use POP3.
On the laptop i am using, both me and my wife have a vista account, and we both use windows mail. my windows mail has the problem described above, but my wife can read all her incoming emails and can send email using windows mail.
i tried removing my account, and reinstating it (i didnt lose old email etc, as you said), but i still cannot access incoming mail and continue to get this error message:
"Account: 'mail.plus.net', Server: 'mail.plus.net', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92"
Community Veteran
Posts: 26,718
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Registered: 10-04-2007

Re: email outage and windows mail on vista

It looks like you might have SSL enabled, you need to make sure it is set it for no encryption.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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lomond1965
Dabbler
Posts: 13
Registered: 02-01-2008

Re: email outage and windows mail on vista

i have looked but I don'at think i have SSL enabled. 
the settings are exactly the same (on the settings tab, and the bits about authentication and secure connection) as for my wife.
Community Veteran
Posts: 26,718
Thanks: 930
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Registered: 10-04-2007

Re: email outage and windows mail on vista

Have you tried logging in to your mailbox using webmail? That would confirm you are using the correct login name and password.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Mobile: iD mobile (£4/month)
andrewgateway
Newbie
Posts: 7
Registered: 15-10-2008

Re: email outage and windows mail on vista

My e-mail is now working. But connection speed has gone so slow. It take a 1 min  to load this page.
lomond1965
Dabbler
Posts: 13
Registered: 02-01-2008

Re: email outage and windows mail on vista

Yes, I can access mail via webmail (squirrel mail) using the same password and username  
but i dont want to use that as a replacement for windows mail as it it looks very clunky and doesnt seem to have that much functionality (eg you cant forward all incoming messages to another email address, such as a googlemail address.
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: email outage and windows mail on vista

God forbid! I only suggested webmail as a test!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)