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email not being received, returned to sender quoting Error 552

fotobits
Rising Star
Posts: 589
Fixes: 1
Registered: 23-06-2007

email not being received, returned to sender quoting Error 552

Whilst I appear to be receiving emails OK, a friend is endeavouring to send me an email, which is returned to him marked "unable to deliver, Error 552"
Anyone know the cause of this problem?
Regards
20 REPLIES
robski1
Rising Star
Posts: 123
Thanks: 7
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Registered: 06-11-2008

Re: email not being received, returned to sender quoting Error 552

Hi fotobits, I have had this happen to me when the attachment is too large.
fotobits
Rising Star
Posts: 589
Fixes: 1
Registered: 23-06-2007

Re: email not being received, returned to sender quoting Error 552

Many thanks Robski1.  I understand no attachments were involved, but this is the likely reason.
Any other comments anyone?
regards
Superuser
Superuser
Posts: 9,510
Thanks: 861
Fixes: 53
Registered: 06-04-2007

Re: email not being received, returned to sender quoting Error 552

Does a seemingly random string of around 16 characters accompany the 552 error message? That would be a spam fingerprint that has been triggered. However I'd have expected spam to be mentioned alongside the rest of the error message.
David
fotobits
Rising Star
Posts: 589
Fixes: 1
Registered: 23-06-2007

Re: email not being received, returned to sender quoting Error 552

Many thanks spraxyt.  My correspondent has not replied to my request for the full Error message.  However, my email address for this correspondent is unique.....I give a unique address to all 3rd party correspondents, friends and family using a common "personal" address.....and sending an email to this unique 3rd party address from my mobile is received OK on my desktop.
Therefore, any rejection of my correspondent's email to me, must be at his email servers end, I reckon.
Many thanks to everyone for your respective assistance.
Regards....Noel
Community Gaffer
Community Gaffer
Posts: 13,224
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Registered: 04-04-2007

Re: email not being received, returned to sender quoting Error 552

Quote from: fotobits
Therefore, any rejection of my correspondent's email to me, must be at his email servers end, I reckon.

Not necessarily. It sounds suspiciously like it's our anti-spam platform that's rejecting the message.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

fotobits
Rising Star
Posts: 589
Fixes: 1
Registered: 23-06-2007

Re: email not being received, returned to sender quoting Error 552

Oh, thank you for your intervention, Bob.
I have added the complete email address to my list of Approved Addresses under the Spam tab of Manage my Mail.
I hope this enables acceptance of the address.
Regards......Noel
Community Gaffer
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Posts: 13,224
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Registered: 04-04-2007

Re: email not being received, returned to sender quoting Error 552

OK.
If it doesn't, it would help to have the sender send the message to a non-Plusnet email address you have access to. If you're then able to message me with the headers from the received message, I can probably ascertain what's going on.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

fotobits
Rising Star
Posts: 589
Fixes: 1
Registered: 23-06-2007

Re: email not being received, returned to sender quoting Error 552

Many thanks, Bob, I'll obtain Sender's details using my gmail.
Regards....Noel
fotobits
Rising Star
Posts: 589
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Registered: 23-06-2007

Re: email not being received, returned to sender quoting Error 552

Bob, I have the message details of an email sent to my gmail a/c in MHTML.
How do I send this as a message to you, ie how do I attach it to the message doc?
Regards....Noel
Community Gaffer
Community Gaffer
Posts: 13,224
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Registered: 04-04-2007

Re: email not being received, returned to sender quoting Error 552

In Gmail, open the email, click the 'more' button (little downwards arrow to the top-right), then click 'show original'). You need to copy and paste the info that's displayed into a Private Message to me (best not to post in public as it will contain sensitive data).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

fotobits
Rising Star
Posts: 589
Fixes: 1
Registered: 23-06-2007

Re: email not being received, returned to sender quoting Error 552

OK, thanks, Bob, that's the MHTML doc.
Regards....Noel
g3ucq
Grafter
Posts: 113
Registered: 18-04-2009

Re: email not being received, returned to sender quoting Error 552

Bob
I am suddenly having a similar problem to Noel.  Emails with large attachments have a 552 error.  I sent myself a 9Mb file and got a 550 error message.
This is a new problem.  Any help please as I need it fixed ASAP.
Thanks
John
Community Gaffer
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Registered: 04-04-2007

Re: email not being received, returned to sender quoting Error 552

Hi John,
Noel's problem has nothing to do with attachment size.
Is this all email from a particular address? Does it happen all the time? Is it only with a particular attachment?
A 550 and 552 error are completely different responses, meaning I've not a great deal to go on at the moment.
If you can message me with the particulars, then I'll see what I can do.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

tonycastro
Newbie
Posts: 2
Registered: 09-10-2015

Re: email not being received, returned to sender quoting Error 552

I have similar issue: email from known colleague now being returned with "spam" notice - I have received emails from this address in the past without problem.  What has changed?