email not being received, returned to sender quoting Error 552
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email not being received, returned to sender quoting Error 552
05-10-2015 6:00 PM
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Anyone know the cause of this problem?
Regards
Re: email not being received, returned to sender quoting Error 552
05-10-2015 6:10 PM
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Re: email not being received, returned to sender quoting Error 552
05-10-2015 6:56 PM
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Any other comments anyone?
regards
Re: email not being received, returned to sender quoting Error 552
05-10-2015 7:59 PM
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Re: email not being received, returned to sender quoting Error 552
06-10-2015 10:22 AM
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Therefore, any rejection of my correspondent's email to me, must be at his email servers end, I reckon.
Many thanks to everyone for your respective assistance.
Regards....Noel
Re: email not being received, returned to sender quoting Error 552
06-10-2015 10:23 PM
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Quote from: fotobits Therefore, any rejection of my correspondent's email to me, must be at his email servers end, I reckon.
Not necessarily. It sounds suspiciously like it's our anti-spam platform that's rejecting the message.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email not being received, returned to sender quoting Error 552
07-10-2015 7:49 AM
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I have added the complete email address to my list of Approved Addresses under the Spam tab of Manage my Mail.
I hope this enables acceptance of the address.
Regards......Noel
Re: email not being received, returned to sender quoting Error 552
07-10-2015 8:48 AM
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If it doesn't, it would help to have the sender send the message to a non-Plusnet email address you have access to. If you're then able to message me with the headers from the received message, I can probably ascertain what's going on.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email not being received, returned to sender quoting Error 552
07-10-2015 3:20 PM
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Regards....Noel
Re: email not being received, returned to sender quoting Error 552
07-10-2015 4:56 PM
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How do I send this as a message to you, ie how do I attach it to the message doc?
Regards....Noel
Re: email not being received, returned to sender quoting Error 552
07-10-2015 5:03 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email not being received, returned to sender quoting Error 552
07-10-2015 5:13 PM
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Regards....Noel
Re: email not being received, returned to sender quoting Error 552
08-10-2015 7:25 PM
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I am suddenly having a similar problem to Noel. Emails with large attachments have a 552 error. I sent myself a 9Mb file and got a 550 error message.
This is a new problem. Any help please as I need it fixed ASAP.
Thanks
John
Re: email not being received, returned to sender quoting Error 552
09-10-2015 10:07 AM
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Noel's problem has nothing to do with attachment size.
Is this all email from a particular address? Does it happen all the time? Is it only with a particular attachment?
A 550 and 552 error are completely different responses, meaning I've not a great deal to go on at the moment.
If you can message me with the particulars, then I'll see what I can do.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email not being received, returned to sender quoting Error 552
09-10-2015 11:57 AM
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