email fee if one leaves plusnet

chandu · ‎30-12-2010

If I move to another non-BT ISP, what does PN charge for using my PN email address?

Moderators Note

This topic has been split from another thread and title changed.

Baldrick1 · ‎30-06-2016

I don't know if this is still current. https://community.plus.net/t5/Email/Thinking-of-leaving-want-to-keep-Plusnet-email-address/m-p/14016....

Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'

Townman · ‎22-08-2007

They now charge nothing, but you MUST raise a request to retain the mailbox BEFORE you leave. If you use the gaining supplier lead migration process without informing Plusnet, the mail addresses will be lost on account termination.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

EmilyD · ‎26-03-2018

Hi @chandu,

As per the above responses, we do not charge to keep your Plusnet email open if you move to a different ISP.

As @Townman has mentioned, if you decide to move to a different ISP please let us know that you want to keep your mailboxes before your services move over to your new provider.

If this post resolved your issue please click the 'This fixed my problem' button

Emily D
Plusnet Help Team

chandu · ‎30-12-2010

@EmilyD and @Townman ,

Thank you very much for your input.

I have been PN customer for past 9 years and hope that I do not need to move to another ISP; as I hope that PN are staying good to me!!!!

Many regards,

Chandu.