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email address aliases - any way to shorten?

rae
Newbie
Posts: 2
Registered: ‎17-08-2015

email address aliases - any way to shorten?

Is there any way to change my email address aliases to something shorter and simpler?
When I first joined Plusnet and chose a username I didn't realise this would be at the root of all my email addresses. It's cumbersome and I can't seem to change it.
If there's no way to change it, can I upgrade or something to a more personalised address?

9 REPLIES
Superuser
Superuser
Posts: 6,951
Thanks: 989
Fixes: 60
Registered: ‎30-07-2007

Re: email address aliases - any way to shorten?

There's no way to change it I'm afraid. Everything is based around the accountname and changing it is not possible. Maybe you should think about registering your own domain name , a .me.uk , .org.uk or .co.uk domain only costs a few pounds /year and will come with email forwarding facilities. Having your own domain also means you don't have to change email addresses when you change ISP's...
Scooterman999
Rising Star
Posts: 62
Thanks: 12
Registered: ‎17-09-2015

Re: email address aliases - any way to shorten?

I was furious when switching to PlusNet that the Account name would be henceforth inextricably form part of the email address.  I too chose a rather cumbersome Account name, one that my wife refuses to have anything to do with, and which has caused me some embarrassment when sending my own emails.  PlusNet should do more to explain this to new customers.
DamBuilder
Grafter
Posts: 57
Registered: ‎12-09-2015

Re: email address aliases - any way to shorten?

I agree completely. I don't recall reading anything when I set my account up that said my username would permanently be the main part of my PlusNet email address...! It should be blatantly obvious when setting up the account that not only does it become part of the email address but also that it can NEVER be changed....
Community Gaffer
Community Gaffer
Posts: 17,678
Thanks: 664
Fixes: 166
Registered: ‎05-04-2007

Re: email address aliases - any way to shorten?

Sorry for any confusion around the email addresses, however this is called out in the text next to the username box during the signup process, I've attached a screenshot of that stage:
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 27,324
Thanks: 1,889
Fixes: 173
Registered: ‎14-04-2007

Re: email address aliases - any way to shorten?

There are quite a few free email accounts available such as gmail.
Personally I bought a cheap domain appropriate to my needs and use that with the advantage that it's portable if I move ISP.

Customer and Forum Moderator. Windows 10 Firefox 63.0.3 (64-bit)

Scooterman999
Rising Star
Posts: 62
Thanks: 12
Registered: ‎17-09-2015

Re: email address aliases - any way to shorten?

Chris, thanks for that screenshot.  I'm usually pretty careful filling in boxes, especially with new accounts, and I don't remember seeing the words of warning.  I joined in April 2015 and just wonder if the same explanation existed then.
Having said that, with hindsight, a slight annoyance about my email address now pales into insignificance compared with the worry I would be feeling if I'd stayed with Talktalk..  Just hope PN's security is tight.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: email address aliases - any way to shorten?

I signed up in November 2012 and the descriptive text was definitely there then...
Scooterman999
Rising Star
Posts: 62
Thanks: 12
Registered: ‎17-09-2015

Re: email address aliases - any way to shorten?

Thanks pwatson..............obviously I wasn't being as careful as I imagined!
Gel
Seasoned Pro
Posts: 1,661
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: email address aliases - any way to shorten?