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- Re: email account
email account
03-07-2015 3:37 PM
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Re: email account
03-07-2015 3:55 PM
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Bob Pullen
Plusnet Product Team
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Re: email account
03-07-2015 4:03 PM
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Posts: 1601
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Quote
« Reply #1 on 11/06/2015, 17:05 »
If you want to keep the e-mail address active all you have to do is request it when your cancelling.
We'll move you onto a free account after you move away.
Re: email account
03-07-2015 4:26 PM
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Bob Pullen
Plusnet Product Team
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Re: email account
03-07-2015 4:32 PM
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I suggest that you talk to Chris then as he was the one who said it on here
Quote from: Chris
Quote In addition what happens to an account holder also has Referrals
- does the account automatically close so all referrals are lost
- is the account downgraded to a free account so that the referrals continue to be paid
- if the above happens what other facilities associated with the account are retained such as email, web space, etc.
- If the account is closed, rather than downgraded then no referrals discounts will be paid.
- If requested, yes.
- Email can be retained, if it's a free email service then I don't believe there is authenticated SMTP available. Web space will be removed I believe (although most accounts do not have webspace now)
Quote Downgrade - free or not
Referrals - effect of having them on the request or otherwise to downgrade
- Depends on the type of mail account requested.
- If the account is closed rather than downgraded then the referrals won't be paid.
I've asked for the online policy to be clarified and internal documentation made clearer too.
Re: email account
03-07-2015 4:34 PM
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I'm not overly bothered by it, I have a .co.uk account that forwards to my plusnet address and my email client picks up from there. I'll just forward it somewhere else.
Thank you for your reply.
Re: email account
03-07-2015 4:49 PM
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Isn't what I've said about email accounts similar to Bob?
[quote=Me]- Email can be retained, if it's a free email service then I don't believe there is authenticated SMTP available.
[quote=Bob]You'll not be able to use SMTP authentication on a non subscription account though.
I'm still trying to get clarification on whether the free account should be offered, I'll chase again next week.
Re: email account
03-07-2015 4:58 PM
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Re: email account
04-07-2015 7:26 PM
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Re: email account
06-07-2015 3:06 PM
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Re: email account
07-07-2015 11:17 AM
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[quote author="Plusnet Cancellation Policy"]5. When an account is closed, access to all account features provided by Plusnet will be removed. This includes email, hosted web-space and Member Centre access (including discussion forums and access to the Help Assistant Ticketing system).
6. It is possible, when requesting a cease of service, to request a downgrade to a mail only package for £20.28 a year instead of full account closure. This will allow continued access to email and some Member Centre features. This option must be requested at the time of cancellation.
If you haven't already, I would contact support and take their word as final. Whilst what's written above is policy, it's probably not as well enforced as it should be
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email account
09-07-2015 11:57 AM
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Quote 5. How are referral discounts and earnings paid?
If you have a subscription account: Each month that a referred customer pays their subscription, the referrals value for their chosen product is discounted from your subscription. If your referrals discounts becomes larger than your subscription fee, the surplus amount is paid to you, either by cheque, or is automatically put into your account, if you pay by Direct Debit
Want to change your billing to Direct Debit? Just update Payment Details.
Note that it is not possible to pay money onto a credit or debit card.
If you have a free account: Each month that a referred customer pays their subscription, the referral value for their product is credited to your account. When this credit exceeds £5, it is paid to your account via BACS or Direct Debit.
Re: email account
09-07-2015 2:23 PM
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What is clear though, is that clarity is required around when a non-subscription account is/isn't allowed.
Providing things like email and domains for free made more sense back in the world of dial-up. Now that's a thing of the past though, I think we need to re-evaluate how we approach free accounts. There's absolutely loads of them and the pile isn't getting much smaller. They all take up space in our systems, storage platforms etc. and that cost us, whether they're used or not.
In an ideal world, I'd like to see us re-instate some sort of automated deactivation/deletion process for 'unused' accounts, and tidy up the process going forwards so that non-subscription accounts are an exception instead of a rule.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: email account
22-07-2015 8:21 PM
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Quote What is clear though, is that clarity is required around when a non-subscription account is/isn't allowed
Could you provide the much needed clarity please Bob?
So far this thread has only provided confusing conflicting information and hasn't addressed the OPs question
Re: email account
23-07-2015 11:13 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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