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cant use popmail - plusnet server rejecting all as spam!

solent
Newbie
Posts: 1
Registered: 01-02-2014

cant use popmail - plusnet server rejecting all as spam!

Hi folks, for a week I have been unable to use popmail (via thunderbird) as the plusnet server is rejecting all my email addresses as spam, I also tried rerouting though gmail but that one bounced too.  I have raised a ticket and it was 'passed to our network team' but no response so far (can they not just unblock me?) Anyway, does anyone have any suggestions of ways round this? I really need to be able to have the to-and-fro from the mail stored on my pc and using the email addresses that the various people expect.
2 REPLIES
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: cant use popmail - plusnet server rejecting all as spam!

I have sent a PM to Bob Pullen to have a look!
Community Gaffer
Community Gaffer
Posts: 13,414
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: cant use popmail - plusnet server rejecting all as spam!

Hi there,
The problem is being caused by a particular website address that you have listed in your email signature. Our anti-spam appliances seem to have associated that domain name with the sending and/or receipt of spam emails.
I've reset the reputation of the domain and you should find that you can now send/receive messages without problem.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵