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authentication rejected as source IP has a poor repulation

FIXED
johnnorris-10
Newbie
Posts: 7
Registered: ‎20-02-2018

authentication rejected as source IP has a poor repulation

I have a force9 email address. I use em client or webmail to access it. I changed IP addresses a few weeks ago (moved to vodafone). All has worked up to yesterday (though the last email sent via em client was 5 days ago).

I can receive emails via em client. But this morning I was not able to send an email via the f9 account using em client. I could send an email via the webmail.

I get a popup telling me that a Password is required for mail.force9.net and "Server says authentication rejected as source IP has a poor repulation"

The log says "unexpected end of stream"

Now the one thing extra I would add is that I was using that developing an application sitting on top of Directus that is on my machine, when logging into that application, I got the same message in the log as warning; it didn't stop the log in but obviously something is wrong somewhere.

I don't think it is anything to do with vodafone - that has worked for a few weeks.

Is this error caused by force9 putting the ip address on a watchlist?

I have tried using em client on another PC and get the exact same problem.

I will try rebooting the modem and get back.

7 REPLIES 7
jab1
Legend
Posts: 17,428
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: authentication rejected as source IP has a poor repulation

@johnnorris-10 If you have moved to another ISP, you will have 'lost' the f9 address - PN no longer (as of June last year) allow leavers to retain their email account.

John
MisterW
Superuser
Superuser
Posts: 15,255
Thanks: 5,848
Fixes: 416
Registered: ‎30-07-2007

Re: authentication rejected as source IP has a poor repulation

Fix

@johnnorris-10 it would appear that the public IP you've been allocated by Vodafone recently, has aquired a reputation for sending spam. It probaly due to the use by someone who previously had that IP.

I will try rebooting the modem and get back.

That can often help, as each time you reconnect, you MAY get allocated a different IP. In any case the reputation usually clears after 24 hrs or so.

I could send an email via the webmail.

You will be able to send via webmail, as that is hosted on a Plusnet machine and so effectively you are sending from a Plusnet IP address.

Moderator's Note

Fix assigned to the correct post

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 17,428
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: authentication rejected as source IP has a poor repulation

@MisterW I thought PN/F9/MAAF email addys were lost when you moved ISP?

John
johnnorris-10
Newbie
Posts: 7
Registered: ‎20-02-2018

Re: authentication rejected as source IP has a poor repulation

I rebooted the modem and force9 no longer rejecting sent emails.

johnnorris-10
Newbie
Posts: 7
Registered: ‎20-02-2018

Re: authentication rejected as source IP has a poor repulation

I left force9 several years ago and have gone thru' many ISP's since then (well four).
Initially I paid £1 a month to keep my address and then Plusnet made it free.
So I still have the address. And hopefully always will.

MisterW
Superuser
Superuser
Posts: 15,255
Thanks: 5,848
Fixes: 416
Registered: ‎30-07-2007

Re: authentication rejected as source IP has a poor repulation

I thought PN/F9/MAAF email addys were lost when you moved ISP?

@jab1 a good point. I'm assuming that @johnnorris-10 has a legacy force9 email account ?

edit: seems i was correct

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 17,428
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: authentication rejected as source IP has a poor repulation

@johnnorris-10 OK - that wasn't clear in your original post, though.

John