cancel
Showing results for 
Search instead for 
Did you mean: 

applying whitelist

colinpartridge
Newbie
Posts: 3
Registered: ‎20-07-2010

applying whitelist

I'm having difficulties receiving emails from a particular client because Ironport is bouncing emails back to them, since their ip address appears to have a "poor" reputation. If I add their domain name to the whitelist in my spam email settings will that allow emails from that domain to pass through, or does the whitelist only apply to spam filtering?
Cheers
Colin
5 REPLIES
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: applying whitelist

The two effects are all controlled by the spam settings on Ironport so you should be fine to just add their domain to your whitelist.
Highlighted
colinpartridge
Newbie
Posts: 3
Registered: ‎20-07-2010

Re: applying whitelist

Thanks Ben, I was hoping that was the answer..
Colin
Community Gaffer
Community Gaffer
Posts: 13,545
Thanks: 1,241
Fixes: 100
Registered: ‎04-04-2007

Re: applying whitelist

Colin, if the emails are getting rejected based on a poor SenderBase reputation, then I don't think adding the address to your whitelist is going to help (sorry Ben!). The only way around it would be for the sender to use a different SMTP server or for you to switch off spam filtering altogether (with the obvious consequences).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: applying whitelist

[me=BenTrimble]stands corrected[/me]
colinpartridge
Newbie
Posts: 3
Registered: ‎20-07-2010

Re: applying whitelist

Thanks for the clarification Bob, that makes sense with what I am experiencing. I don't think there is much chance of the smtp server being changed, so it looks like I'll have to switch spam filtering off, if there is no other way around this issue.
Cheers
Colin