additional email addresses
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additional email addresses
12-07-2021 6:26 PM
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I am using outlook 2019 and no matter how I try to set this up to receive additional plusnet email addresses they do not come into outlook the accounts do work in web mail can anyone help with the settings I need
Re: additional email addresses
12-07-2021 9:28 PM
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Welcome to the forums, @Albi1 . I don't know how Outlook 2019 is configured, and I've never used it, but email setup details for Plusnet mail can be be found here: https://www.plus.net/help/email-guides/
If you can't understand these, or you run into issues, report back - with the issues you have, and we will try and help.
Re: additional email addresses
14-07-2021 8:44 AM
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Outlook 2019 tries hard to setup email accounts automatically, based on the email address. You need to set them up manually.
For example, if you try to setup an email account for fred@household.plus.com OL2019 will...
- set the user name to fred@household.plus.com rather than household+fred
- set the IMAP server as imap.household.plus.com rather than imap.plus.net
- set the SMTP server as smtp.plus.net rather than relay.plus.net
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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