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additional email addresses

Albi1
Newbie
Posts: 2
Registered: ‎12-07-2021

additional email addresses

I am using outlook 2019 and no matter how I try to set this up to receive additional plusnet email addresses they do not come into outlook the accounts do work in web mail can anyone help with the settings I need 

2 REPLIES 2
jab1
Seasoned Hero
Posts: 7,998
Thanks: 1,750
Fixes: 85
Registered: ‎24-02-2012

Re: additional email addresses

Welcome to the forums, @Albi1 . I don't know how Outlook 2019 is configured, and I've never used it, but email setup details for Plusnet mail can be be found here: https://www.plus.net/help/email-guides/

If you can't understand these, or you run into issues, report back - with the issues you have, and we will try and help.

John
Townman
Superuser
Superuser
Posts: 17,656
Thanks: 7,356
Fixes: 71
Registered: ‎22-08-2007

Re: additional email addresses

Outlook 2019 tries hard to setup email accounts automatically, based on the email address.  You need to set them up manually.

For example, if you try to setup an email account for fred@household.plus.com OL2019 will...

  • set the user name to fred@household.plus.com rather than household+fred
  • set the IMAP server as imap.household.plus.com rather than imap.plus.net
  • set the SMTP server as smtp.plus.net rather than relay.plus.net

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.