a really thick question
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a really thick question
08-11-2015 5:47 PM
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I did n't worry too much about plusnet email as I have my own domain and mail is handled by 34sp.
However, I've hit a problem that I cabt set up themail client on both of the IP cameras I use with my current provider.
I had this problem before, and got around it by setting up another user on my ISP, virgin and then forwarding.
Now I've move from viginmedia to plusnet, I'm trying to to the same again this time with the plusnet mailbox.
I've tried logging in to webmail with richard@username.plus.com and the account password, postmater@ username.plus.com
I've tried setting up another mailbox as ipcam2, but haven't found wher to add the password
Tried logging in with that using ipcam2@username.plus.com, account password.
No matter what I try get login failed
so I tried putting a redirect from link:csa removed to link:csa removed
mail sent to it is returned
<link:csa removed>: Host or domain name not found. Name service error
for name=.plus.com type=A: Host not found
richard@richard-Inspiron-N5030 ~ $ dig.plus.com
; <<>> DiG 9.9.5-3ubuntu0.5-Ubuntu <<>>.plus.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 16729
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;.plus.com. IN A
;; AUTHORITY SECTION:
plus.com. 2310 IN SOA ns1.force9.net. hostmaster.force9.net. 2015110847 6002 2580 604800 8640
;; Query time: 96 msec
So according to plusnet
I DONT EXIST !!!!!!!!!!!!!!!!!!!!!!!!!!
since signing up I've had nothing but problems
Richard
adie:green removed email addresses and user name as it's a public forum]
Re: a really thick question
08-11-2015 6:15 PM
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Try going to here https://portal.plus.net/my.html?memberheader=myaccount and click on Email Settings under My Account and you may be able to set one up
Re: a really thick question
08-11-2015 6:32 PM
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from the link you sent it shows :-
Summary Mailboxes Aliases Redirects Spam Catch All
This table shows the email addresses set up on your account. If you want to edit an existing email address, confirm what type of address (mailbox, alias or redirect) it is and click on the appropriate tab.
Create new email address
Email address summary
Email Address Type Destination
ipcam2@ Mailbox (Default)
postmaster@ link:csa removed Delete address
so checking the subdoman exists
; <<>> DiG 9.9.5-3ubuntu0.5-Ubuntu <<>> link:csa removed.plus.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 25438
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;richg8jvm.plus.com. IN A
;; AUTHORITY SECTION:
plus.com. 7328 IN SOA ns1.force9.net. hostmaster.force9.net. 2015110847 6002 2580 604800 8640
;; Query time: 22 msec
;; SERVER: 127.0.1.1#53(127.0.1.1)
;; WHEN: Sun Nov 08 18:22:36 GMT 2015
;; MSG SIZE rcvd: 108
And as you can see it does not exist
another plusnet screw up !!!!!!!!!!!!!!!!!!!!!!!!!!!
Nothing has gone right since I signed up, one cock up after another.
Which ombudsman deals with incompetant ISPs ????
Richard
adie:green removed email addresses as it's a public forum]
Re: a really thick question
08-11-2015 7:18 PM
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If sufficient time has elapsed you probably need to contact live chat and ask them to reset the mail component on your account.
For logging into the default mailbox using webmail (or a mail client on your computer) the username is your account username, and password your account password. However mail sent to it should go to defaultmailboxname@username.plus.com.
Re: a really thick question
09-11-2015 1:28 PM
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Quote from: richardg8jvm And as you can see it does not exist...
There is a single default mailbox on your account with a postmaster alias pointed to it.
It has MX records:
~$ dig ********m.plus.com mx
; <<>> DiG 9.3.4-P1.2 <<>> ********m.plus.com mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 47845
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;********m.plus.com. IN MX
;; ANSWER SECTION:
********m.plus.com. 300 IN MX 10 mx.avasin.plus.net.
As this is your default mailbox, you log in using the same details used to log into the Plusnet website/Member Centre. Using thee details, I am able to log into the mailbox without issue.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: a really thick question
09-11-2015 1:32 PM
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So please dont try to suggest it was working all along as was not
Re: a really thick question
09-11-2015 1:46 PM
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Quote from: richardg8jvm So please dont try to suggest it was working all along as was not
I didn't
Although based on what you've said, I suspect the email service was only activated recently (was it?). If so, it's likely to have been due to the propagation delay as suggested by spraxyt.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: a really thick question
09-11-2015 5:13 PM
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another sales lie, like installation on 21/10/2015
its endless so far
Re: a really thick question
10-11-2015 3:35 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: a really thick question
10-11-2015 4:44 PM
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I've never encounterd such poor customer service, and tech support.
I could never recommend PN to anyone.
One day it will get through the the managing bean counters that the way new customers are treated is important.
Maybe the company I use for domain Hosting and mail handling will move in to the ISP business,
their customer serivce and tech support is excellent, they are on the west side of the Pennines, as I am.
17 months until freedom
Richard
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