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Windows live mail - Plusnet assist troubleshooter

Maurizio
Newbie
Posts: 4
Registered: 31-10-2014

Windows live mail - Plusnet assist troubleshooter

I use WLM for all my e-mail accounts. Plusnet assist constantly pop ups to tell me  it has detected a problem connecting to my e-mail service, do I want to fix or ignore. If I click fix it runs a check only to tell me there is no error but then pops up again a few minutes later, same if I click ignore, it is very annoying. Any ideas how to stop it?
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Windows live mail - Plusnet assist troubleshooter

Uninstall that absolutely useless program - Plusnet Assist that is
Superuser
Superuser
Posts: 9,764
Thanks: 1,148
Fixes: 62
Registered: 06-04-2007

Re: Windows live mail - Plusnet assist troubleshooter

Whilst Oldjim's suggestion may seem frivolous, uninstalling Plusnet Assist is a suitable solution. If you need assistance with the few problems it can help to solve consider posting in these forums instead.
David
Maurizio
Newbie
Posts: 4
Registered: 31-10-2014

Re: Windows live mail - Plusnet assist troubleshooter

I wouldn't describe it as absoleutly useless as I have needed it when I've lost my internet connection and other problems, am reluctant to delete it for that reason. I  installed  over a year ago but it is only in the past week that this problem has arisen. I was hoping there might be an explanation for this behaviour.
Superuser
Superuser
Posts: 9,764
Thanks: 1,148
Fixes: 62
Registered: 06-04-2007

Re: Windows live mail - Plusnet assist troubleshooter

I don't know if this will help, but if you wish to retain Plusnet Assist I suggest trying an uninstall, then restart your PC.
When all is stable again you could then reinstall Plusnet Assist and see if the problem with WLM has gone away.
David
Maurizio
Newbie
Posts: 4
Registered: 31-10-2014

Re: Windows live mail - Plusnet assist troubleshooter

I had the same thought! Am performing a reinstall now, will advise.
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Windows live mail - Plusnet assist troubleshooter

Out of the 700,000+ customers of Plusnet you are the second person I've seen post on here to say they find it useful!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Maurizio
Newbie
Posts: 4
Registered: 31-10-2014

Re: Windows live mail - Plusnet assist troubleshooter

I reinstalled assistant 3 days ago, it seems to have resolved the issue, only had one prompt to fix e-mail error so far.