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Windows Live mail error message

wearyplodder
Grafter
Posts: 26
Registered: 29-11-2008

Windows Live mail error message

Hi All,
The last two days, when trying to Send/Receive messages with Live Mail I have had an Error Message pop-up window showing the following message relating to three of my addresses:
"Unable to send or receive messages for the Hay__[part deleted for security]____lk.plus (john) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Server Response: +OK 35236 octets follow.
Server: 'mail.plus.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No"
This message repeats three times for different addresses (probably my most used ones), but not for all of my addresses.
Please can anyone throw light on this?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Windows Live mail error message

0x800CCC0F usually means a time out attempting to contact the server has occurred.
Closing down your mail Outlook and reopening can commonly help with that, otherwise you might want to check your firewall and antivirus settings
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
wearyplodder
Grafter
Posts: 26
Registered: 29-11-2008

Re: Windows Live mail error message

Thanks Adam,
Disabling antivirus (Avast!) enabled me to receive emails once again, but I could not see a faulty setting.
Strangely the a/v software hung during a program update on Saturday, and I could not get it to restart.  I have now manually installed the new version from the website, and all appears well.
Thanks again for looking at this,
Regards, John