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Windows 10 Mail and Plusnet

Franno
Hooked
Posts: 6
Registered: 01-07-2016

Windows 10 Mail and Plusnet

Can somebody please explain, in non techy language, why I cannot use Windows 10 Mail with my Plusnet email.  I was talking to a Plusnet adviser on line yesterday evening and they advised that it is compatible with some accounts and not others.  This does not seem logical to me.  Many thanks in advance.

10 REPLIES
Community Veteran
Posts: 4,867
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Registered: 14-07-2009

Re: Windows 10 Mail and Plusnet

AFAIK Windows 10 mail is compatible with all Plusnet accounts but I've heard tell of the settings needing to be adjusted at the Plusnet end in a few cases.  Better to post to the Email section of this forum.

SpendLessTime
Aspiring Hero
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Registered: 21-09-2009

Re: Windows 10 Mail and Plusnet

Franno
Hooked
Posts: 6
Registered: 01-07-2016

Re: Windows 10 Mail and Plusnet

Thank you for the replies.  I have been through the account settings although at no point did it ask for the ports so that may well be the problem.  I have spoken to one of our Techy guys at work and he thinks he has the solution which I shall try later.  The question remains though - why did  Plusnet tell me it wasn't compatible.  I think I was just being fobbed off.

Franno
Hooked
Posts: 6
Registered: 01-07-2016

Re: Windows 10 Mail and Plusnet

For info - I eventually got this sorted, so Plusnet did fob me off.

 

You have to enter imap.plus.net:143 and relay.plus.net:25   as there is not a separate box to enter the port numbers as detailed in the link that you mentioned.  For those of us who are not technically minded this kind of thing is an utter pain in the backside and wastes an inordinate amount of time.

Thanks for trying to help anyway.  I normally find Plusnet extremely helpful but this is one of their fails.

 

 

Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
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Registered: 04-04-2007

Re: Windows 10 Mail and Plusnet

Sorry you were told it wasn't compatible (it is). I don't really understand why you needed the port numbers though. These settings work fine for me: Huh

 

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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Franno
Hooked
Posts: 6
Registered: 01-07-2016

Re: Windows 10 Mail and Plusnet

Thanks Bob I'll try that. The only difference to my settings is the account name.
Franno
Hooked
Posts: 6
Registered: 01-07-2016

Re: Windows 10 Mail and Plusnet

Hi Bob,

Sadly this makes no difference.  As of yesterday, (after I added the port numbers) I can receive email but I still cannot send.  Still not sure why this is.

Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Windows 10 Mail and Plusnet

You have specified the correct email address when configuring the software haven't you? i.e. <something>@<username>.plus.com

The username/password combo should be the same as that you use to log into the Plusnet website.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Franno
Hooked
Posts: 6
Registered: 01-07-2016

Re: Windows 10 Mail and Plusnet

Hi Bob, 

Yes I have.  I've followed your instructions to the letter.  I now have an error code 0x80072af9.

Fran

Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Windows 10 Mail and Plusnet

Is the Plusnet email address associated with a subscription account? You will not be able to use SMTP authentication on a free account.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵